Spinoco

Customer Communication Channels

• Telephony: Full PBX features in the cloud, record, transfer, and manage calls without extra hardware.
• Email: Keeps all email threads in one place and automatically reassigns unanswered messages to available teammates.
• Chat: Connects Facebook Messenger, Apple Messages for Business, and website chat into a single inbox.
• SMS: Sends appointment reminders and client notifications directly from the Spinoco application.

Team Collaboration & Task Management

• Tasks Assignment: Automatically distributes work by agent availability and skill, so no query sits unattended.
• Seamless Teamwork: Role-based access ensures every team member sees exactly the work they need to act on.
• Contacts with Context: Gives agents a full communication history and shared notes before they respond to any client.

Automation & Bots

• Voice Bot: Answers calls and handles frequent questions in multiple languages, escalating complex queries to a human agent.
• Chatbot: Resolves repetitive customer queries on your website or messaging channels around the clock.
• Smooth Workflow Automation: Creates follow-up tasks and sends notifications automatically, cutting manual steps from routine processes.

Management & Reporting

• Easy Management: Generates reports and tracks team productivity across all historical data without restrictions.
• Real-Time Dashboard: Monitors live shift performance and daily goal progress so managers can act before issues escalate.

Spinoco makes customer care and team communication effortless for small and mid-sized businesses across Europe. Its single application handles phone calls, emails, chat, and SMS alongside task assignment and automation, so nothing slips through the cracks and no query goes unanswered.

Founded in 2012, Spinoco has grown to support more than 500 corporate clients and over 15,000 users worldwide. The team uses Spinoco internally, which means every update is shaped by real operational experience as well as direct client feedback.

Spinoco takes a hands-on approach with every customer, offering comprehensive training and ongoing technical support to ensure the platform fits each organisation's existing workflow from day one.