UniVoIP, Inc.

Cloud Voice For Microsoft Teams

• Operator Connect: Activate native Teams calling through a certified Microsoft Operator Connect partner, no extra hardware required.
• Direct Routing: Connect PSTN calling to Teams via UniVoIP's purpose-built Direct Routing service for flexible deployment.
• Automated Onboarding: AI-powered provisioning gets any Microsoft 365 tenant fully live for voice calls in 15 minutes or less.

Management & Visibility

• Service Control Portal: A single-pane-of-glass application for managing users, numbers, and voice configurations across the organization.
• Call Analytics & Reporting: Real-time dashboards and customizable reports give full visibility into call activity, quality, and usage trends.

Add-On Communication Features

• SMS, Fax & Analog Overlay: Extend Teams with SMS, fax, analog, paging, and receptionist console capabilities without additional apps.
• Microsoft AI Integration: Bring Copilot, Intelligent Recap, and AI voice optimization into the Teams voice environment through Microsoft 365 and Teams Premium.

Support & Professional Services

• Number Porting & Project Management: Complimentary porting and dedicated project management remove the complexity of switching providers.
• 24/7/365 U.S.-Based Support: A dedicated team of engineers delivers white-glove technical support every hour of every day.

UniVoIP makes Microsoft Teams voice adoption straightforward for organizations of every size. Founded in 2005 and headquartered in El Segundo, California, the company has spent nearly two decades evolving alongside cloud communications, pivoting to voice-as-a-feature in 2019 and launching award-winning automated onboarding in 2021. In 2023, UniVoIP achieved Microsoft Solutions Partner status for Modern Work, meeting Microsoft's technical and performance criteria.

UniVoIP holds CLEC recognition, operates a geographically redundant network, and backs its service with a 99.999% Microsoft Teams uptime guarantee. Its Service Control portal gives administrators a single interface to manage users, numbers, and configurations. The company maintains an industry-noted 99% customer retention rate and provides complimentary number porting, project management, and around-the-clock U.S.-based support with every plan.