Vinix

Cloud PBX & Business Voice Plans

• Flex Plan: Pay-as-you-go voice for lean startups and seasonal businesses with low call volume.
• SOHO Plan: Full-featured phone system for small offices and home-based teams needing unlimited US/Canada calling.
• Office PRO Plan: Scalable communications with analytics, multi-site management, and global number coverage for growing companies.
• Call Center PRO Plan: Enterprise contact center with skills-based queues, call recording, and advanced agent controls for high-volume teams.

Unified Communications & Collaboration

• Vinix Work: Team chat, business SMS, and HD video conferencing unified in one desktop and mobile app.
• Vinix Meet: Native video conferencing with AI transcriptions, call summaries, and sentiment analysis built in.
• Mobile & Desktop Apps: iOS, Android, Windows, macOS, Linux, and web apps so teams stay connected from anywhere.

Microsoft Teams Voice Integration

• Direct Routing: Carrier-grade voice into Microsoft Teams with Vinix-managed SBC infrastructure and full routing control.
• Operator Connect: One-click Teams voice provisioning through the Microsoft admin center for fast, simplified deployment.

Hardware & Deployment

• Zero-Touch Deployment: Certified phones ship anywhere and self-configure from the cloud in under two minutes, no IT visit needed.
• Hardware Video Conference Room Support: Certified room hardware that integrates with the Vinix platform for consistent meeting experiences.

AI & Analytics

• AI Call Transcriptions & Summaries: Automatically captures and summarizes every call so teams focus on action, not note-taking.
• AI Agent Assist: Real-time guidance for contact center agents during live calls to improve resolution speed and quality.
• Real-Time Call Analytics: Live dashboards and detailed call logs that surface performance insights across every location.

Vinix builds the communications infrastructure that fast-growing businesses depend on. Its unified platform covers cloud PBX, contact center, team messaging, video, and AI, all in one place, without the need to stitch together separate tools for calling, transcription, or collaboration.

Vinix serves companies of every size across North America, from single-location small businesses to enterprises managing hundreds of distributed sites. Customers span industries including hospitality, managed IT services, and professional services. The platform supports business numbers in over 100 countries and offers zero-touch hardware deployment that gets a new location live in under two minutes.

Vinix backs its platform with a sub-ten-minute support response commitment, direct engineer access via phone, email, and Slack, and a reported churn rate below one percent, metrics the company treats as core to its identity, not just marketing claims.