XTIUM

AI Services

• AI Readiness Assessment: Delivers a scored, actionable plan to move organizations from experimentation to production AI.
• AI Adoption Advisory: Translates readiness insights into a prioritized roadmap aligned to business objectives and risk profile.
• AI Data Governance & Compliance: Establishes the security and policy foundation required to deploy AI safely at scale.
• Managed Microsoft 365 Copilot: Covers licensing, governance, adoption, and ongoing optimization under one managed relationship.
• XTAI Agent Manager: Deploys and scales enterprise AI agents on a governed, multi-LLM platform with built-in security controls.

Unified Communications & Contact Center

• UCaaS: Cloud-based voice, video, and messaging natively integrated with Microsoft Teams and Cisco Webex.
• Omnichannel Contact Center (CCaaS): Unifies agent and customer experience across every channel with AI-driven routing and automation.
• Compliant Call Recording: Captures and governs voice interactions to meet regulatory and quality requirements.

Managed Security

• Managed Detection & Response (MDR): AI-driven threat intelligence with 24/7 SOC monitoring to detect and neutralize risks before impact.
• Managed Security Operations: Continuous compliance management and real-time incident response across the full IT environment.

Cloud Infrastructure & Virtual Desktops

• Desktop as a Service (DaaS): Secure, cloud-based desktops that enable remote and hybrid work with centralized management.
• Managed Network Services: Full-stack network monitoring, analytics, and first-touch resolution to ensure reliable, high-performance connectivity.

IT Support & Field Services

• IT Help Desk: 24/7 expert support that resolves technical issues fast, without ticket queues or runaround.
• Field Services: Onsite hardware deployment, break-fix maintenance, and project management across 27,000+ locations worldwide.
• Professional Services: IT strategy consulting and digital transformation support aligned to specific business goals.

XTIUM makes IT work for the organizations that can't afford for it not to. Trusted by more than 1,700 mid-size and enterprise customers and supporting over 950,000 end users, the company operates as an extension of its clients' IT teams, taking ownership of security, cloud, communications, and AI operations so internal teams can focus on growth rather than troubleshooting.

With on-the-ground teams in 13 cities across North America, EMEA, and Asia Pacific, XTIUM delivers enterprise-grade managed services wherever clients do business. The company has been named a Leader in the Gartner Magic Quadrant for Managed Network Services four consecutive years and ranked #9 on the Channel Partners MSP 501 list in 2025. Its predictable cost model, 24/7 SOC monitoring, and single-partner accountability model distinguish it from traditional break-fix vendors.