Ytel

Sales Dialer

• Sales Dialer: Boosts live answer rates by combining high-quality voice with dynamic lead-nurturing strategies.
• Predictive & Instant Dialing: Reduces wait times by calling new leads instantly and predictively dialing existing ones.
• Webphone: Browser-based phone lets agents work from anywhere using only Chrome and a headset.

Trusted Calling

• Trusted Calling™: Identifies and removes "Spam Likely" mislabeled numbers from rotation until resolved.
• STIR/SHAKEN Compliance: Delivers verified caller identity and crystal-clear voice from a single provider.

Inbound & Routing

• IVR & Skills-Based Routing: Routes inbound calls to the right agent every time, with a fully featured call menu.
• Inbound Call Handling: Assigns dedicated numbers per agent with personal voicemail and toggle-based availability.

Integrations & APIs

• CRM & App Integrations: Connects with Salesforce, Zapier, Zoho, and other popular platforms at no extra integration cost.
• Voice & SMS APIs: Lets developers build custom voice and SMS communications on top of Ytel's carrier-grade network.
• Workflow Visual Designer: Deploys customer journeys with a no-code drag-and-drop editor built for business users.

Ytel makes sales communication faster and more reliable for high-growth teams tired of losing leads to flagged numbers and fragmented systems. Founded in 2012, the company built a carrier-grade cloud network from the ground up and launched a contact center platform designed specifically for B2C sales and direct response organizations.

Since then, Ytel has grown to serve over 1,000 sales teams, continuously expanding its platform based on direct customer feedback. Milestones include a Series A investment in 2016, the launch of Voice and SMS APIs in 2017, and the addition of a unified Webphone in 2022. The platform is 100% cloud-native, requiring no hardware, agents need only a browser and a headset to get started within 24 to 48 hours.