Zoom

Meetings & Collaboration

• Zoom Meetings: Connects distributed teams through HD video with built-in AI summaries and follow-ups.
• Zoom Rooms: Transforms any physical space into a fully equipped video meeting environment.
• Zoom Webinars: Enables branded, interactive events that capture leads and extend audience reach.
• Zoom Canvas: Gives teams a shared visual workspace for brainstorming and async collaboration.
• My Notes (AI Note Taker): Captures and organizes insights from meetings across platforms automatically.

Cloud Phone & Messaging

• Zoom Phone: Delivers cloud-based calling across 40+ countries within the Zoom Workplace platform.
• Zoom Chat: Keeps conversations connected before, during, and after meetings in persistent channels.

Contact Center & Customer Experience

• Zoom Contact Center: Unifies phone, chat, email, SMS, and video so agents resolve issues faster.
• Zoom Virtual Agent: Handles complex, multi-intent customer questions so human agents focus on high-value cases.

AI & Productivity

• Zoom AI Companion: Summarizes meetings, drafts follow-ups, and automates next steps at no additional cost.
• Zoom Revenue Accelerator: Surfaces deal insights, competitor trends, and coaching cues to accelerate sales cycles.

Employee Engagement

• Workvivo: Connects hybrid and remote employees through social feeds, recognition, and live events.
• Zoom Clips: Lets teams share async video updates without scheduling additional meetings.

Zoom makes it easier for people to connect, collaborate, and get work done, whether they're in a conference room, at home, or on the frontline. Founded in 2011 by Eric Yuan, the company began with a focused mission to make video communications frictionless and has since grown into a full AI-powered work platform spanning meetings, phone, chat, contact center, and employee engagement.

Key milestones include the 2019 NASDAQ IPO, Zoom Phone reaching four million seats globally by 2022, and the 2024 launch of Zoom Workplace. The platform now includes AI Companion, available at no additional cost with eligible paid plans, and serves organizations ranging from small businesses to global enterprises across industries including financial services, healthcare, and entertainment.

Zoom's core value is care (for customers, teammates, communities, and the planet) reflected in Zoom Cares, its philanthropic arm dedicated to positive social and environmental impact.