CTI Group will be showcasing the SmartInteraction Suite, complete with fully integrated speech analytics technology, which can be deployed in a hosted or premise-based environment. Also integrated with the SmartInteraction Suite, is Proteus® 7.1, the newest version of our call accounting suite, so that you now only need one dashboard for your call data, while also having the ability to watch video.
The SmartInteraction Suite interfaces with Mitel IP PBXs using the Secure Recording Connector (SRC), which provides a number of benefits such as the ability to be a software-only recording solution as there is no physical connection to the PBX, and installation on to a virtual machine through VMware®.
The Mitel SRC is Mitel’s recommended method of recording from their PBX and as CTI Group Head of Product Trevor Davis states, “Our Mitel integration for the SmartInteraction Suite uniquely positions us to provide a best in class call recording solution on the Mitel platform. Our SmartListen speech analytics engine is fully compatible with Mitel SRC recording, which provides real-time analysis of the call conversation.”