EmblaCom has today announced the launch of EmblaAgent as a cloud-hosted solution. The launch takes place in Europe and LAC, and builds on EmblaCom´s extensive experience of mobile PBX services in Nordics. EmblaAgent is an automated cloud-hosted mobile PBX solution. The solution provides operators´ business customers with a reliable outsourced service to handle all their incoming calls, on one unified number. This strengthens their company image while ensuring all calls are answered in a professional manner.
Providing the mobile-PBX as a SaaS enables mobile operators´ fast time to market for launching new business services. With no initial investments needed from operators hosted delivery will let them focus on sales and marketing. EmblaAgent is a strong addition to any operator´s portfolio and will attract new business customers and deepen partnerships with existing ones – especially SMEs.
Companies can set up their own voice menus, call queues, call distribution methods, and voice announcements. Calls are then forwarded directly to the person that can best serve the customer – wherever they are. If a person is busy, the next one in line can pick up the call, meaning no lost calls and no lost business. With EmblaAgent, all companies, no matter the size, will now have access to the same functionalities that were previously only available to large corporations. As SMEs represent a large share of businesses, the ability to offer EmblaAgent provides a clear competitive advantage for operators.
“Providing EmblaAgent as a cloud-hosted solution will provide another huge benefit to our customers. EmblaAgent is a path to success as EmblaCom´s products are most profitable services in our customers´ portfolios. We invite mobile operators to trial our new service” says Ilari Parkkinen, CEO of EmblaCom.
EmblaCom will be at Mobile World Congress in Barcelona between 27 February and 1 March 2012. The stand will be located in Hall 1 and sand 1E19, with representatives on hand to discuss what benefits Emblacom can bring to operators´ businesses. To book a meeting, please contact firstname.lastname@example.org.