- Gain insights into the latest trends and advancements in cloud communications technology.
- Build valuable relationships with potential partners, clients, analysts, investors, and collaborators.
- Discover how to drive innovation, efficiency, and overall organizational success.
There's Nowhere Cloudier
What's New for CC24?
- Less lecture, more action! At CC24, you'll spend more than half of your time in participatory activities.
- More analysts and financial investors will attend than ever before.
- Built in 1925, our beachfront hotel The Vinoy is classically chic, and our closing gala overlooks St. Petersburg Bay from a rooftop. Prepare to be dazzled!
Clark Peterson
CCA
Chairman
Clark has been successful in building national and global businesses in the software, wireline, wireless, Voice, Data, and Cloud industries and part of successful IPO's with three worldwide businesses.
Joe Marion
CCA
President
Focusing on helping technology resellers, communications, service providers and ITAD firms learn, grow and network with each other, worldwide.
Alan Rihm
Fall Forward
CEO and Co-Founder
Alan Rihm has over 28 years of entrepreneurship, leadership, and business strategy in cloud software and services. Most recently Founder and CEO at CoreDial, a leading UCaaS and CCaaS provider.
Allister Quinteros
Intermedia Cloud Communications
Sr. Director, Service Provider Sales
Allister has been helping service providers and their end users modernize their customer communications for 20 years. A founding member of Telax (now Intermedia) and a pioneer in cloud contact center, Allister focuses on helping service providers of all sizes modernize and monetize their networks for advance voice applications, such as UCaaS and CCaaS.
Anand Buch
Crexendo
Chief Strategy Officer
Anand co-founded NetSapiens in 2002. Today, as CSO of Crexendo and GM of the Software Division, he leverages his multi-disciplinary experience in business and technology to guide the conception, realization, and delivery of new solutions to the marketplace.
Angela Leavitt
Mojenta
Founder and CEO
Angela founded Mojenta (formerly known as Mojo Marketing) in 2010, a full-service marketing agency that has served more than 300 telecom, IT, and cloud communications companies. Angela has been a regular presenter at ITExpo, COMPTEL, Channel Partners, and Cloud Partners conferences.
Blair Pleasant
COMMfusion
President and Principal Analyst
An independent industry analyst with over 25 years experience, providing market insights and analysis on business communications markets and technologies for end user and vendor clients. Focus areas include unified communications and collaboration, contact center, and other business communication technologies.
Brian Beutler
Alianza
CEO
CEO and Co-Founder, Brian is passionate about empowering service providers with the world’s best cloud communications platform and connecting people in new and innovative ways. Brian’s entire career has been spent building communications technology companies.
Bryan Wilson
Cisco
Collaboration Partner Sales Leader
With 15 years of experience in the UCaaS and service provider industries, Bryan has served as trusted advisor and partner to more than 50 service providers across the America's leveraging Broadsoft and Cisco technologies. In his current role, Bryan leads a team of specialists within Cisco's Global Collaboration Partner organization helping service providers navigate and adopt the next wave of cloud innovation to the UCaaS market.
Carlos Aragon
Vonage
Senior Director of Product Marketing, Applications
Carlos has extensive experience in mobile and fixed-line Unified Communication and Collaboration (UC&C and UCaaS), Contact Center (CCaaS), mobile messaging, Communications Platform as a Service (CPaaS) APIs and WebRTC solutions—as well as network solutions for Communications Service Providers (CSPs)— for over 25 years, with market leaders such as Ericsson, Nortel, GENBAND, kandy.io, Ribbon Communications, Mavenir and Vonage (part of Ericsson).
Dave Gilbert
Cavemen Investments LLC
Cloud Evangelist
Dave is no stranger to the CCA. As the CEO of SimpleSignal and a founding member of the CCA he is now fulfilling his role as Cloud Evangelist. Dave considers himself to be a leader, a mentor and a lifelong learner.
Dmitry Netis
Benchmark Company
Managing Director
25 years of combined investment banking, investment management, equity research, and operational experience in technology, media, telecom (TMT) sector.
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Elka Popova
Frost & Sullivan
Vice President and Senior Fellow
Experienced communication technology analyst with an in-depth understanding of market trends and competitive dynamics. Interested in projects involving product potential assessment, competitive benchmarking and business strategy analysis.
George Schoenstein
Fusion Connect
CMO
George’s expertise encompasses a broad spectrum of domains including product development, marketing, corporate communications, and corporate strategy, with a focus on technology sectors such as management consulting, cloud services, and software-as-a-service (SaaS).
Gerry Christensen
Caller ID Reputation®
Head of Partnerships and Regulatory Compliance
Gerry Christensen is responsible for regulatory compliance as an internal advisor to Caller ID Reputation® and its customers as well as externally in terms of policy-making, industry solutions, and standards. Gerry is also an expert in technologies and solutions to facilitate accurate and consistent communications identity.
Jamie Hll
Zoom
Global Head of UCaaS
Jamie has over 24 years of experience in the UC and Collaboration industry and currently leads the global UCaaS practice at Zoom. Having spent 20 years at Cisco, and 4 years at Zoom, Jamie is passionate about technology and dedicated to driving innovation and excellence in the field of Unified Communications.
Janet Schijns
JS Group
CEO
Janet is a proven leader delivering results in the channel in a digital normal. She's an expert in channel "as a service" business models, IOT, security, and mobility services and solutions.
Jon Brinton
Crexendo
Chief Revenue Officer
Jon is a seasoned technology executive with over 25 years of industry experience, and is responsible for overseeing the strategy, performance and alignment of revenue generating operations for Crexendo.
Jonathan Marashlian
Marashlian & Donahue, PLLC
Managing Partner
Jonathan is a telecommunications attorney with extensive experience in regulatory compliance and enforcement. As the managing partner at Marashlian & Donahue, PLLC, he leads a team dedicated to providing innovative legal solutions. Jonathan is recognized for his expertise in VoIP regulatory issues and commitment to client success.
Keith Buell
Numeracle
General Counsel and Head of Global Public Policy
Keith is a telecommunications attorney and robocall policy expert with over two decades of experience, focusing on global regulatory recognition of threats to legal communications posed by illegal robocalls and texting. He led STIR/SHAKEN regulatory policy at a global carrier and was a robocall policy expert at two US wireless carriers.
Lee Essex
Tango Networks
Head of Business Development and Strategic Partnerships
Lee reflects on a two-decade Telecom career that has seen him leading both Sales and Product teams. Lee is a long-term thinker and is committed to cultivating enduring partnerships that are based around the use of innovative technology as tools for problem-solving approaches for customers.
Mark Iannuzzi
TelNet Worldwide
President
Mark is an engineer and entrepreneur, inspired to enhance the quality of life by making technology simple, trusted, and empowering. A rigorous advocate for robust competition and technological advancement, Mark has served as advisor to the US Congress, FCC and state governments regarding telecommunications laws, policy and regulations.
Matt Siemens
NUSO
CEO
Matt is the CEO of NUSO and serves on its Board of Directors. Matt’s career spans over 25 years of managing technology-focused sales, marketing, and technical teams. He leads the strategic vision and culture at NUSO to deliver value for its partners and customers by innovating advanced business communications technologies.
Matt Townend
Cavell Group
Director
Matthew has always been involved in emerging technology markets, from the start of his career when he launched the first magazine about internet & then worked for the first major provider PIPEX, to more recently where he is seen as one of the thought leaders in the IP Comms and Cloud Communications Market.
Michael Pryor
Brownstein Hyatt Farber Schreck, LLP
Shareholder
Michael has more than 25 years of experience representing communications companies before federal and state agencies, in complex commercial transactions, and in litigation and administrative enforcement proceedings.
Michael Quinn
Q Advisors
Founding Partner
Michael Quinn, founding partner of Q Advisors, brings a unique and highly valuable background to telecom, media, and technology (TMT) investment banking that combines finance, hands on M&A experience, and law.
Mike Tessler
True North Advisory
Managing Partner
Accomplished executive with over 25+ years of experience in Unified Communications. Co-founded and was the former CEO of BroadSoft, a global leader in Cloud Communications.
Nicholas Clapper
Cloudli
Vice President, Product Management
Nicholas is a product management expert, with nearly two decades dedicated to building innovative, customer-centric unified communications and collaboration solutions for businesses of all types and sizes. His deep knowledge of technology, coupled with a unique perspective on the cloud communications market, informs his approach to product management with a specific focus on delivering solutions that truly meet the needs and wants of today’s businesses.
Rebekah Johnson
Numeracle
Founder and CEO
All that matters in life are people. No matter what she does or where she serves, her underlying goal is to improve the lives of people through jobs, support, encouragement and believing in them. She believes the mechanism through which this occurs will change over her lifetime.
Rick Garcia
Momentum
EVP of Modern Work and Marketing
Rick plays a crucial role in advancing Momentum’s position in Microsoft Teams Operator Connect. With over 25 years of experience in telecommunications, Rick's strategic vision and deep industry insights have been pivotal in shaping the future of Teams Phone solutions in North America.
Robert Galop
CPaaSAA
Partner & CMO
Robert is a CPaaS industry pioneer with 25+ years of success in creating winning products and GTM strategies. Having led IT and application development for large customer-facing organizations, he has a passion for how thoughtful design and technologies converge to deliver great customer and employee experiences.
Robin Gareiss
Metrigy
CEO
Robin is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers.
Ross McWalter
Amazon Web Services - Telecom Business Unit
Head – Telecom Applications – AI, Data & Cx - BD & GTM
Ross specializes in pioneering solutions that empower telecommunications companies to evolve into technology innovators. His role involves a global perspective, collaborating with telcos worldwide to reverse-engineer their business challenges and deliver prescriptive, outcome-driven solutions.
Ross Spero
TPx
VP, Product Management & Portfolio Strategy
Ross leads product strategy & management for TPx – a Top-10 managed service provider in the US. He's led teams across various technical domains from Networking & IT systems to Collaboration & Productivity applications. Ross has often been placed at the head of business model changes, leading the strategic evolution of product portfolios to meet evolving market needs and company valuations.
Shahab Syed
Microsoft
WW Managing Director
Shahab leads a global team at Microsoft that focuses on network transformation projects at mobile operators built on Azure cloud. With over 20 years of experience in creating new revenue streams and managing large sales, delivery, and operations teams, he has a deep passion for enabling business results in an ever-changing field of technology.
Vandana Thomas
Microsoft
Principal Group Product Manager
Vandana leads the product and engineering strategy for the Microsoft Teams Phone Mobility products, a high-impact product portfolio that enhances collaboration and communication for mobile workers worldwide. With over 20 years of experience in engineering and product management in the wireless industry, she has a proven track record of delivering innovative and customer-centric solutions that drive business growth and customer satisfaction.
William Rubio
CallTower
CRO
William Rubio, Chief Revenue Officer at CallTower, showcases over 25 years of expertise in global telecommunications, IT, Cloud industry and M&A space. Known for his strategic leadership, he has enhanced CallTower's industry position through innovative approaches to UCaaS, CCaaS, and Collaboration sectors.
7:30am
Breakfast & Check-In
Location: The Vinoy / Palm Court Foyer
8:30am
Welcome and Overview!
Location: The Vinoy / Palm Court Ballroom
Clark Peterson
CCA
| Chairman
8:45am
2023 - 2024 CCA Annual Service Provider Survey - Predictions and Forecasts for the path ahead!
Location: The Vinoy / Palm Court Ballroom
Clark Peterson
CCA
| Chairman
Matt Townend
Cavell Group
| Director
9:30am
How to Unleash AI in Your Business
AI is all over the news every day and many of us are trying to understand what’s real from the hype. It is clear that if companies want to continue to compete they will have to find ways to integrate this new technology into their business. Those that don’t will struggle to compete as is with all new technology innovations. The CCA members have always been about innovation and adopting new technology. The organization started with the pioneers of the unified communication revolution and helped guide it into the mainstream business it is today. In this talk, Mike will discuss how companies need to think about adopting AI across the organization, the implications on governance and human resources will also be discussed. The goal is to initiate a conversation among the CCA members and start a new round of sharing knowledge and best practices that have been a pillar of the organization.
Location: The Vinoy / Palm Court Ballroom
Mike Tessler
True North Advisory
| Managing Partner
10:15am
Revolutionizing the Telco Journey with Generative AI
Telcos operate some of the world’s largest contact centers, so technology plays a crucial role in determining the success of customer interactions. Whether customers reach out over voice or digital channels, generative AI is playing a fast-growing role in assisting agents, bolstering self-service channels, and delivering the information and analytics needed to provide personalized experiences.
Metrigy CEO Robin Gareiss will set the stage for this session with real-world data from her latest AI research. She'll discuss how companies are uncovering measurable business success through the use of generative AI along the customer journey. Ross McWalter, head – telecom applications – AI, Data & CX – BD & GTM for Amazon Web Services’ Telecom Business Unit will provide his detailed insights about generative AI's role in the telecom industry. Ross will discuss how AWS helps organizations leverage generative AI to measure and improve network utilization, customer retention, hyper-personalization, and how the contact center fits into improved customer experience.
Location: The Vinoy / Palm Court Ballroom
Robin Gareiss
Metrigy
| CEO
Ross McWalter
Amazon Web Services - Telecom Business Unit
| Head – Telecom Applications – AI, Data & Cx - BD & GTM
11:00am
Break
11:15am
Changing Valuation Paradigms -The New Normal for Cloud and Collaboration Companies
Michael will discuss the evolving valuation metrics that both strategic acquirors and financial investors are using for Cloud and Collaboration companies and the importance and relevance of a Teams and/or Zoom strategy.
Location: The Vinoy / Palm Court Ballroom
Michael Quinn
Q Advisors
| Founding Partner
12:00pm
Unlocking Revenue Streams: Seizing the CPaaS Advantage
201% more revenue in 24 months
Your customers are investing real money to improve their CX, EX and Operations. But they need more than the next license upgrade or additional seat from you to make it happen.
In this session we engage with four industry pros that have been there and done that. They will share their industry insider experience on how they doubled and tripled their revenue. Whether you are in the channel selling solutions or the provider implementing them, there will be great information for your business as we break down the use cases that open the doors to this investment and help you accelerate growth in 2024 and beyond.
Moderator: Robert Galop
Location: The Vinoy / Palm Court Ballroom
Carlos Aragon
Vonage
| Senior Director of Product Marketing, Applications
Jon Brinton
Crexendo
| Chief Revenue Officer
Matt Siemens
NUSO
| CEO
Robert Galop
CPaaSAA
| Partner & CMO
12:45pm
Driving Change: The Trends that are Shaping our Industry
This session will feature JSG research on the top trends that are shaping the future of the go to market in our industry. Come listen in as Janet Schijns shares the unvarnished truths about the changes in our industry, which trends to harness and which to ignore, and the realities of taking action that improve your profitability in a constantly changing world.
Location: The Vinoy / Palm Court Ballroom
Janet Schijns
JS Group
| CEO
1:00pm
Lunch
2:00pm
UCaaS, CCaaS, CPaaS, Security: Crafting the Ultimate Collaboration Suite for Revenue Growth
During this session we will discuss which elements in a collaboration bundle customers really want - UCaaS, CCaaS, CPaaS, security, and/or mobility. We will drill down on which collaboration solutions work well together, which are the most successful, and which increase business value the most.
We will talk about the value of owning proprietary products versus reselling them and peak into the future at upcoming solutions that could be added to the collaboration bundle.
Moderator: Elka Popova
Location: The Vinoy / Palm Court Ballroom
Carlos Aragon
Vonage
| Senior Director of Product Marketing, Applications
Elka Popova
Frost & Sullivan
| Vice President and Senior Fellow
George Schoenstein
Fusion Connect
| CMO
Nicholas Clapper
Cloudli
| Vice President, Product Management
Ross Spero
TPx
| VP, Product Management & Portfolio Strategy
2:45pm
Top Cloud Platforms: Innovations Propelling Cloud Adoption into the Future
On this panel we will ask the key platform providers to discuss what is going to drive the ongoing adoption of cloud platforms. Is it technical innovation or commercial and market factors that will drive the strong growth we see. We will explore what innovations we think customers are looking for and will drive the market in the future.
Moderator: Matt Townend
Location: The Vinoy / Palm Court Ballroom
Allister Quinteros
Intermedia Cloud Communications
| Sr. Director, Service Provider Sales
Anand Buch
Crexendo
| Chief Strategy Officer
Brian Beutler
Alianza
| CEO
Bryan Wilson
Cisco
| Collaboration Partner Sales Leader
Matt Townend
Cavell Group
| Director
3:30pm
Best Practices Breakout: Mastering Marketing with AI: Cutting-edge Strategies and Techniques
Location: The Vinoy / Mirror Lake A
Angela Leavitt
Mojenta
| Founder and CEO
3:30pm
Best Practices Breakout: Charting Paths to Profit: Exploring Indirect, Direct, and Alternative Sales Strategies
This session is designed to empower attendees to understand the profit paths in our industry for go to market. We will share the most successful new routes to market, the changes in existing routes and how to get more out of both. Join us for this practical and insightful session.
Location: The Vinoy / Mirror Lake B
Janet Schijns
JS Group
| CEO
3:30pm
Best Practices Breakout: Elevating Excellence: CEO Strategies for Cultivating Culture and Boosting Profitability
This session offers an in-depth exploration of the imperative for CEOs and their leadership teams to prioritize culture building, engagement, and alignment and transparency within the fiercely competitive realm of cloud communications. Alan Rihm and Dave Gilbert will impart insights from their extensive experiences in founding, expanding, and successfully exiting their cloud communications ventures. They will highlight the pivotal importance of a strong organizational culture in attracting and retaining top-tier talent and ensuring that all members are cohesively aligned to realize profitable growth, while driving towards their audacious business goals and objectives.
Location: The Vinoy / Mirror Lake C
Alan Rihm
Fall Forward
| CEO and Co-Founder
Dave Gilbert
Cavemen Investments LLC
| Cloud Evangelist
3:30pm
Breakout Discussion: Establishing a Trust Framework- Best Practice Sharing for Business Identify Providers
Gerry Christensen, Caller ID Reputation’s Head of Partnerships and Regulatory Compliance, will lead a discussion about industry collaboration to build a trust framework for B2C communications. Can we bring the industry together? If your company develops, provides or uses "entity identification services" it is a session you won't want to miss.
Location: The Vinoy / Mirror Lake D
Gerry Christensen
Caller ID Reputation®
| Head of Partnerships and Regulatory Compliance
Rebekah Johnson
Numeracle
| Founder and CEO
4:30pm
Cloud Mobility Revolution: Revealing the Power of Mobile Connectivity
The Cloud Mobility Revolution is significantly transforming how we interact, share information, and collaborate. Cloud mobility enables instantaneous communication regardless of geographical barriers. Tools like video conferencing, instant messaging, and collaborative platforms are accessible from anywhere, making it easier for teams to stay connected and work together despite being in different locations.
Featuring:
Tango Networks focuses on providing innovative mobile unified communications solutions. Their focus on mobile unified communications, including their advancements in fixed-mobile convergence technologies, positions Tango Networks as a key player in the evolution of business communication solutions in the modern work environment.
Microsoft's mobile solutions in 2024 are centered around using AI and cloud computing to transform telecommunications, streamline mobile app development, and embrace the potential of 5G and edge computing. This strategy indicates a strong commitment to innovation and supporting the evolving needs of businesses in a highly connected digital world.
Location: The Vinoy / Palm Court Ballroom
Jamie Hll
Zoom
| Global Head of UCaaS
Lee Essex
Tango Networks
| Head of Business Development and Strategic Partnerships
Vandana Thomas
Microsoft
| Principal Group Product Manager
5:15pm
Day Summary
Location: The Vinoy / Palm Court Ballroom
Clark Peterson
CCA
| Chairman
Joe Marion
CCA
| President
7:00pm
Dinner - Canopy at the Birchwood Hotel
An evening in the Clouds with the best in Cloud Communications. Enjoy the panoramic view of Tampa Bay. Only 5 minutes walking distance from The Vinoy.
7:30am
Breakfast
Location: The Vinoy / Palm Court Foyer
8:30am
Microsoft – Charting a Path to Innovation in Communications and AI
Cloud’s biggest impact is yet to come. Unlocking its full potential requires constant innovation and reinvention. Join us for a view on how Microsoft is investing to enable a path through industry clouds and embedding AI in each step of the journey.
Location: The Vinoy / Palm Court Ballroom
Shahab Syed
Microsoft
| WW Managing Director
9:30am
Mastering the Microsoft Matrix: Exploring the Potential of the Ecosystem
This panel will explore some of the key questions about where the opportunities lie for service providers with the Microsoft Ecosystem. We will particularly focus on where there is opportunities to drive revenues both in and around the core Microsoft services.
Moderator: Matt Townend
Location: The Vinoy / Palm Court Ballroom
George Schoenstein
Fusion Connect
| CMO
Matt Townend
Cavell Group
| Director
Rick Garcia
Momentum
| EVP of Modern Work and Marketing
Shahab Syed
Microsoft
| WW Managing Director
William Rubio
CallTower
| CRO
10:15am
Forecasting the Cloudscape: Navigating Present Realities and Future Horizons of Communications
Moderator: Clark Peterson
Location: The Vinoy / Palm Court Ballroom
Blair Pleasant
COMMfusion
| President and Principal Analyst
Clark Peterson
CCA
| Chairman
Dmitry Netis
Benchmark Company
| Managing Director
Elka Popova
Frost & Sullivan
| Vice President and Senior Fellow
Matt Townend
Cavell Group
| Director
11:15am
Know Your Customer: Unveiling CCA's Worldwide Best Practice Blueprint
Knowing your customer is not only good business practice, it is also being mandated by regulatory bodies around the world. At this session the Cloud Communications Alliance will be announcing the CCA Know Your Customer policy and program.
Moderator: Joe Marion
Location: The Vinoy / Palm Court Ballroom
Joe Marion
CCA
| President
Keith Buell
Numeracle
| General Counsel and Head of Global Public Policy
Rebekah Johnson
Numeracle
| Founder and CEO
11:45am
Spam, Scam, Robocalls- An Evolving Regulatory Landscape
As our industry continues to strive to fortify the security and integrity of our communication networks, an onslaught of new requirements from the FCC as well as unilateral policy and systems by carriers are emerging. Service providers are faced with growing ‘compliance tax’, as well as anti-competitive practices by dominant carriers and dubious results. In this session, the current state of affairs all service providers need to know are examined, and what the CCA is doing to help our industry and members achieve true security results while enhancing the competitive landscape.
Moderator: Mark Iannuzzi
Location: The Vinoy / Palm Court Ballroom
Jonathan Marashlian
Marashlian & Donahue, PLLC
| Managing Partner
Mark Iannuzzi
TelNet Worldwide
| President
Michael Pryor
Brownstein Hyatt Farber Schreck, LLP
| Shareholder
12:15pm
Event Wrap-Up
Location: The Vinoy / Palm Court Ballroom
Clark Peterson
CCA
| Chairman
Joe Marion
CCA
| President
12:30pm
Lunch
1:30pm
Departure
