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[Infographic] The State of the Cloud Communications Market: Services Offered, Perceived Competition, & Strategic Initiatives

January 04, 2020

The Cloud Communications Alliance (CCA) annual survey provides insight into service provider attitudes, trends, and forecasts for the cloud communications industry. This side-by-side comparison of 2019 and 2020 data shows the evolution of the industry and opens a window into the minds of cloud communications service providers. 



Services Offered: 2019

68% of service providers offered team collaboration in 2019, and SD-WAN investment was strong.

Current Services: 2020

A slightly larger number – 70% of providers – reported offering team collaboration this year even though only 20% were considering it in 2019. 

Current Services: Key Takeaway

The pandemic resulted in an influx of Microsoft Teams offerings as providers addressed the need for collaboration. SD-WAN investment remained strong into 2020. 

View the infographic above to view the rest of the insights gathered from this original research conducted by the Cloud Communications Alliance.

The CCA is dedicated to providing businesses with support and education on building, selling, and scaling enterprise communications systems. Contact us to learn how you can join the CCA and make a difference in the industry. 

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