Company Unifies 100 Percent of its Virtual Workforce
DALLAS- March 26, 2014 – Masergy Communications Inc., a global leader in managed networking and cloud services, today announced that Decision Toolbox has selected the company’s Unified Communications as a Service (UCaaS)solution to support their geographically distributed workforce. The cloud-based solution seamlessly integrates Decision Toolbox’s custom business processes with their calling platform to improve virtual employee productivity.
Masergy provided Decision Toolbox with all the necessary features and advantages to unify their recruiters’ applications while improving reliability and flexibility. In addition, workers now have the ability to make phone calls and instantly view the appropriate client information from the company’s CRM and job applicant databases while simultaneously updating notes and action items on the same screen.
“Masergy’s UCaaS solution enables a unified presence for our distributed workforce,” said Jay Barnett, Founder, Decision Toolbox. “Our employees have increased their productivity and improved their efficiency thanks to the streamlined integrations with our business processes.”
The UCaaS solution has had such a dramatic impact on Decision Toolbox’s employee performance that the company is now considering Masergy’s Communicator client for a truly enterprise-class unified communications experience.
“Our managed cloud network ensures superior, end-to-end QoS while seamlessly integrating into any existing business process,” said John Dumbleton, senior vice president of business development for Masergy. “Decision Toolbox is just one example of how Masergy continually helps organizations become more efficient by leveraging innovative cloud-based solutions.”
For more information on how Masergy’s UCaaS solution contributed to the success and development of Decision Toolbox’s recruitment software solutions, read the full case study.
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