“Cloud has become more important than ever,” says John DeLozier, Senior Vice President & Global Channel Chief at 8×8. Reflecting on a year when companies scrambled to enable contact centers and office staff to work remotely, 8×8, according to DeLozier was able to hand their partners a competitive edge in a market that offers choice. “We are one integrated platform… it’s all here,” says DeLozier, reflecting on 8×8’s ability to tie together the various ways people communicate with each other and the outside world, across many verticals and company sizes. In this podcast, DeLozier discusses how the 8×8 platform provides analytical visibility into customer usage and needs. DeLozier says that, “… we bring our partners opportunities” through analytics and programs designed to simplify the process of identifying and supporting customer opportunities. We learn about 8×8’s Open Communications Platform, 8×8’s products and services, and we hear about how the firm has recently gained industry recognition at several events including the ScanSource Intelisys channel event — held virtually this month. DeLozier sees the trends of 2020 to be sustainable as we move from an international pandemic into recovery.