“That’s really what we do,” says Eric Hernaez, Founder and President of SkySwitch. “Our job as a white label platform is find ways to make our partners, resellers into successes.” In this podcast we learn about the company’s newest announcement, an appointment reminder, a new capability available to resellers as part of the vBroadcast app. Appointment Reminder in vBroadcast delivers two major wins. It allows a new functionality for customers whose interactions include appointment making, and it delivers a level of customer care that adds to the value of the customer’s own brand. Hernaez discusses how this is in line with the idea of becoming an indispensable part of the customer’s work processes.