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As 2021 gets underway, CallTower for Microsoft Teams Direct Routing continues its strong growth an adoption. In this podcast, William Rubio of CallTower discusses Microsoft Teams Direct Routing, the state of the UCaaS and CCaaS markets, and how CallTower has become a critical partner for many companies. Rubio discusses how he anticipates more growth in the new year, and quite possibly a tipping point where Microsoft Teams Direct Routing and Microsoft Teams becomes the dominant platform, perhaps in the same way Microsoft itself prevailed as the main IT platform, while still leaving room for many players that sit atop the platform. Rubio outlines how CallTower will not only grow in the new year, but achieve better experiences for customers as they continue to migrate.

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