CCA Vendor News

Podcast: CoreDial Introduces Built-in Workforce Management Module for CoreNexa Contact Center

July 08, 2020

Today, CoreDial, LLC, a leading provider of cloud communications solutions for businesses, announced the launch of CoreNexa™ WFM, a fully integrated Workforce Management (WFM) module for its CoreNexa Contact Center solution. In this podcast Rick McFarland, VP of contact center solutions, discusses the release and the opportunity it represents for the channel. “Scheduling, forecasting and adherence on demand,” are part of the offer, says McFarland. We learn about what adherence on demand is and why it’s important to WFM. McFarland explains how the release integrates with CoreDial’s CoreNexa Contact Center platform and how the announcement is good news for the channel.



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