According to Sam Price, Product Manager at TelNet Worldwide, Microsoft Teams users should understand the importance of direct routing and carefully consider partnering with a company that does direct routing well. In this podcast, we learn about some of the strengths of Teams and about those places where additional products and services can add to Teams functionality. Price outlines the importance of direct routing and discusses how direct routing isn’t just a commodity. “The last thing I want to do, when I am already frustrated, is sit in a call queue of robots for a half hour then wind up speaking to 4 different people because there is a language barrier”, says Price, “Direct routing cuts out the middleman and gives users the connection with their provider that they need. There are differences and choices being offered.” Price outlines some of the TelNet Worldwide advantages, and then describes how direct routing can improve enterprise operations or be a vital offering for a partner and agent to offer.