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Most providers know that they must establish a robocall mitigation program, but the FCC has provided only high-level, general guidance on what such a program should entail.  Other entities, from state attorneys general to the North American Numbering Council, as well as numerous private companies, have provided helpful guidance.

The CCA has posted an advisory that summarizes Robocall guidance and provides a suggested outline for describing an effective mitigation program.

You can find the advisory posted in the CCA Member’s portal and selecting Stir-Shaken-Robocalling Resources/2021 ROBOCALL MITIGATON-WHAT YOU NEED TO KNOW

If you have any problems finding your password or are not yet a CCA Member, please contact us.