Nextiva’s brand-new app makes it possible to manage all a business’s conversations in one place – no more app switching, or clunky integrations required. Voice, video, SMS, chat, video meeting, team collaboration, the ability to share, along with customer information and engagement tools. Nextiva brings it all together. The streamlined experience up-levels the customer experience and boosts team productivity. With this launch, Nextiva is making fundamental business technology accessible to every business.
In this podcast, Nextiva CMO, Chris Reaburn, walks us through the Workhub, and discusses the opportunities for end users to do better internally and in CX. Internally, Workhub’s arrival means less fumbling around to fish stray emails out of a sea of mail, while going to another separate system to find notes for a meeting or information on a customer’s history. We learn that this means more internal productivity and happier customers. By bringing it all together, people have the information they need to understand customer pain points and customer history. When a customer feels that they are understood, other issues can be better resolved. Reaburn also sees an exciting channel opportunity.