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VanillaSoft and Fonality Offer Feature-Rich Cloud Solutions for Inside Sales Centers
19 Jul, 2011
Hosted Sales Automation Leader and Pioneering Cloud VoIP Provider Bring Capability, Simplicity and Affordability to Outbound Contact Centers DALLAS--(
BUSINESS WIRE)--
VanillaSoft, an innovator in lead management solutions for outbound sales, and
Fonality, North America’s fastest growing business communications company, today announced a partnership to deliver feature-rich hosted solutions to inside sales centers. By offering advanced software capabilities through efficiencies created by cloud applications and services, VanillaSoft and Fonality bring a unique value proposition to market.
“By working together, VanillaSoft and Fonality can deliver ease of use while enhancing outbound contact center environments through the benefits of cloud-based communications solutions.”“Fonality enables our customers’ sales organizations to streamline communications processes without the integration, operation and maintenance complexity associated with legacy phone systems,” said Ken Murray, president of VanillaSoft. “A joint VanillaSoft and Fonality solution helps customers respond quicker to clients and prospects needs, which creates a better overall customer experience and drives business growth.” VanillaSoft’s lead management software now integrates with Fonality Connect, a cloud-based VoIP, Unified Communications (UC) and contact center solution purpose-built for small and mid-size businesses (SMBs). Fonality Connect extends and enhances the sales communication process and compliments VanillaSoft’s lead management software with a complete solution for sales management and prospecting to improve sales interactions and strengthen profits. VanillaSoft hosted, web-based applications offer an affordable and user-friendly solution for making the most of outbound calling campaigns by providing all of the features inside sales representatives require to be productive. Features include next-best call routing, logical branch scripting, auto-dialing and intuitive contact management, without charging for other options that typically increase the price and complexity of sales force automation solutions. Combined, the VanillaSoft and Fonality partnership enables higher quality, more cost effective sales and customer engagement activities. “VanillaSoft is transforming how inside sales teams function by simplifying the implementation and maintenance process, while eliminating unnecessary costs,” said Wes Durow, chief marketing officer at Fonality. “By working together, VanillaSoft and Fonality can deliver ease of use while enhancing outbound contact center environments through the benefits of cloud-based communications solutions.” Fonality Connect features Fonality Heads Up Display (HUD), an award-winning UC platform that connects phones, desktops and important business applications into a single, simple interface. For sales organizations, Fonality HUD provides a color-coded status of all customer service or sales team activities, including current and pending calls. Managers are empowered with 360-degree views of all communications, complete with performance metrics. “Drag and drop” capabilities allow for calls to be shared with colleagues in whisper or barge mode, in addition to features including audio conferencing, secure chat, photo caller ID, visual voicemail, email/text, ring-back and on-the-fly call recording. Fonality Connect solutions start at a cost of $30 per user per month (which includes an unlimited call plan) and offer a total cost of ownership up to 50 percent less than legacy phone solutions. When coupled with the VanillaSoft business application, sales staff can communicate more effectively with internal resources and customers. Visit: vanillasoft.com/resources or fonality.com/vanillasoft.Visit www.fonality.com for more information or call 877-FONALITY.
