Cloud-based Communications Provider Recognized for Quality of Service, Operations Excellence and Management Platform
LOUISVILLE, KY, May 31, 2012 – West IP Communications, a subsidiary of West Corporation and a leading provider of cloud-based communication applications and services, announced today its rise to the No. 2 slot on Infonetics Research’s 2011 North American Business VoIP Services Leadership Scorecard.
As part of West Corporation’s Unified Communications business segment, West IP Communications designs, configures, manages and supports next-generation unified communications (UC) applications and services. It specializes in transitioning organizations to a cloud-based delivery model for voice services, network services, contact centers and collaboration.
Infonetics surveyed service providers and ranked those best positioned to succeed over the long term based on a blend of factors, including installed based, financial stability, market strategy, service capabilities and support options. Diane Myers, Principal Analyst of VoIP and IMS at Infonetics, spearheaded the report.
“The hosted VoIP and UC market in North America has undergone a number of changes in the past year, with ongoing consolidation and traditional PBX vendors entering the market,” Myers said. “West IP Communications ratcheted up a notch on this year’s scorecard as a result of solid execution and success in driving new customers onto its hosted VoIP platform. Moreover, West IP Communications bundled its hosted VoIP and UC offerings with data services to ensure high quality of service levels.”
West IP Communications offers two hosted VoIP solutions, VoiceMaxx, targeted to large enterprises, and VoiceMaxx CE, targeted to medium and large enterprises, including the Cisco Hosted Collaboration Solution.
“Our focus on operations and service excellence, coupled with the flexibility of our solutions, propelled our rise on the Infonetics report,” said Robert Wise, Executive Vice President of West IP Communications. “While new vendors are entering the hosted provider market, our customers can be confident knowing they are working with a trusted partner with a long track record of helping organizations improve their business processes and achieve success.”
West IP Communications provides businesses with advanced network and voice applications built on Tier 1, IP-based technologies. These applications give organizations greater flexibility connecting their employees regardless of location. They also improve performance and simplify management by integrating voice, data, video and Internet services on a single network. Companies, in turn, deal with one global provider and a single invoice.
These services are staffed by Cisco-certified engineers who proactively monitor the network, freeing corporate IT teams to focus on strategic initiatives. A secure web portal gives real-time visibility into network performance and resource efficiency.
About West IP Communications
West IP Communications is a leading provider of cloud-based communication applications and services – including MPLS-based application network management, hosted voice, unified threat management, advanced contact center solutions, unified messaging, collaboration tools and professional services – all delivered as a unified suite of cloud-based applications. West IP Communications’ scalable, on-demand applications and services can be integrated with a client´s existing network and telecommunications infrastructure, operational processes, and employee activities, enabling a customer to migrate to unified IP communications as its business requirements dictate. For more information, visit www.westipc.com or call 1-800-773-3037.
About West Corporation
West Corporation is a leading provider of technology-driven communications services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.
Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.