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Microsoft Lync Certification for CTI Group’s Proteus Enterprise

CTI Group (Holdings) Inc. (OTCQB:CTIG), a global provider of carrier-grade software solutions and services which empower organizations through communication analytics, is pleased to announce their Proteus Enterprise call accounting & logging solution has been fully certified with Microsoft Lync 2013.

Proteus Enterprise is designed to provide businesses with detailed insight into their Microsoft Lync 2013 investment, helping to ensure optimal use and maximum cost efficiency of their system. Key information that is analysed includes:

  • identification of cost savings
  • real-time usage monitoring and exception alerting
  • capacity planning and trend reporting
  • productivity improvement
  • cost analysis and allocation
  • fraud tracking

Proteus Enterprise for MS Lync does this by integrating with the Microsoft Lync call detail record (CDR) database and analysing data in real time through Proteus’s costing and reporting engines. It represents the data in reports, dashboards and wallboards designed for company executives, IT and telecom managers, Sales and Marketing managers and Service and Support managers.Microsoft Lync 2013 delivers streamlined communications for the users in your business, so they can find and communicate with the right person, right now. It works across different locations and time zones using a variety of communication methods such as instant messaging, conferencing, and enterprise voice. Microsoft unified communications can also help organisations reduce the operating costs of travel, telecom and IT, while allowing them to improve their business outcomes in a sustainable way.

Dave Elston, Managing Director of Unicode Systems in South Africa comments, “Certification with Microsoft on the Lync platform is a valued achievement. With the growing portfolio of deployments in South Africa utilizing Proteus Enterprise and Lync, ongoing integration is essential in the industry as more customers move towards the Lync 2013 platform as a unified communications solution. As more Partners and Customers insist on certified Microsoft products, Proteus Enterprise is proving to be one of the top choices for call accounting and management.”

Trevor Davis, CTI Group Head of Products commented that “More and more of today’s organizations are looking to achieve greater return-on-investment from their communications systems, which is why we have been interfacing with Microsoft Lync for a number of years now.  During this time we have developed a large portfolio of customers who have been benefitting from this improved level of insight that Proteus provides across their Lync system. This latest Microsoft certification continues to endorse our ongoing integration with the Lync platform.”

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