The State of the Cloud Communications Market in 2025
Download this exclusive research report featuring original data from our annual service providers survey for a look into where the cloud communications market is headed in 2025 and beyond.

This Year’s Key Takeaways
The cloud communications industry in 2025 is dynamic, resilient, and ripe with opportunity. Through a robust survey of service providers from around the globe, our report uncovers how the market is shifting technologically, operationally, and strategically.

01
AI is now essential

02
Mobility and integration lead product priorities

03
Resellers are reshaping go-to-market strategies

04
Voice and value-added services remain core

05
Spam mislabeling and STIR/SHAKEN compliance remain unresolved

06
The next wave of competition is coming from CRM and software vendors
Stay Ahead of the Curve in Cloud Communications
The cloud communications industry is undergoing significant shifts – don’t let your business get left behind! Purchase the full 2025 report for a one-time fee of $499 or become a member of CCA and receive this report and all future reports, included as part of your membership fee!
Our in-depth research includes:
- Survey responses from executives at 150 cloud communications service providers and affiliates
- Global perspective with survey participants from 14 countries worldwide
- A look back at 2024 industry developments and forward-looking forecast for 2025

The CCA is a great collaborative organization, comprised of leading industry experts across the whole “cloud voice” sector (especially for UCaaS and CCaaS) and is a forum for industry trends, updates, and the future direction of the cloud communications market. It is also supported, and enriched, by strategic members from a wide variety of hardware and software solutions.
Graham Williams
CCA Board Member
The CCA provides me with valuable insights on industry trends, M&A activities, and important technology roadmap updates that help propel my company forward in this dynamic industry. It’s invaluable to have access to smart, like-minded global cloud-industry leaders.

Armen Martirosyan
CCA Board Member & Co-Founder and CEO, BluIP
The speakers and best-practice sessions at our meetings provide a lot of value to my company and me.
Jim Kaiser
CCA Board Member & CEO, J-Curve Technologies
CCA is valuable to me because of the substantive thinking that comes out of the organization, the lobbying activities in Brussels and Washington, D.C., and the presentations at our SpeakUp meetings - which are interesting, informative, and fun.

Rick Sulman
CEO, Speakup BV