News

Alteva Offers Turn-key Customer Support Service to Wholesale Cloud Resellers

PHILADELPHIA, PA — March 20, 2013 – Alteva (previously referred to as WVT Communications Group) (NYSE MKT: ALTV), the parent company of leading cloud communications pioneers, announces today that it is expanding its wholesale hosted Unified Communications offering to include optional Tier 1 & Tier 2 customer support to companies that resell Alteva’s industry leading communications service platform.  The expansion provides Alteva’s Wholesalers with a more comprehensive package of services, enabling them to continue providing best-in-class service to their growing customer base.
Alteva’s turn-key customer support solution is designed to provide seamless customer and technical support, 24 hours a day, 7 days a week to our wholesale partners. Key benefits include:

• 24 x 7 x 365 live support from highly trained technical support engineers based in the United States
• Real-time, web-based reporting and business intelligence via a custom-built interactive dashboard
• Scalability, flexibility and business continuity, allowing businesses to continuously customize their support strategies
• Enhanced customer experience to reduce customer churn

“Alteva believes in the value of a great customer experience, and we are excited to move this philosophy forward by offering a premier customer support option to our wholesale cloud resellers,” comments William Birnie, Chief Marketing Officer at Alteva. “First-rate customer support is top priority at Alteva. Helping our wholesale customers exceed expectations by providing the most innovative client-focused solutions available, remains our mission.”
More at http://www.alteva.com