CCA Webinar: Stop Subsidizing the Giants: CCaaS Ownership, Partner Economics, and Data Sovereignty

EMEA Session

September 22, 2:00PM CEST

Americas Session

September 22, 12:00PM ET

APAC Session

September 24, 12:00PM Tokyo

This webinar runs in three regional time slots so members can choose the hour that works for them.

Most partners do the hard work: prospecting, building relationships, providing local support, and earning customer trust, while the platform vendor owns the invoice.

This webinar makes the case for a different model: build and brand your own CX offering on a platform you control while retaining the customer relationship and the commercial model.

CallCorp Co-founder and CTO Drew Judkins walks through the reseller trap, the owner model, and an illustrative look at partner economics using CallCorp's revenue-share model. The program also examines data sovereignty as a practical buyer and procurement issue, including how regulated organizations evaluate platform control, data movement, access, jurisdiction, and accountability.
 
Steve Murray, CX Solutions Director at IP Integration, joins the EMEA and Americas sessions to bring IPI's perspective from regulated-buyer conversations.
 
Every session closes with live Q&A.

 

Meet Our

Speakers

Drew Judkins
CallCorp
Co-Founder & CTO
25-years as an entrepreneur in call centre innovation. Founded many successful companies such as InContact, ubeRNurse.care and AfterHours Triage, ScheduleQ, Cumulus Specialties: ACD, IVR, Workforce Management (WFM), Quality Management (QM), contact center, call center, survey, speech applications Competitive cyclist. Avid snowmobiler. Travel enthusiast (with my wife Cari)
Steve Murray
IP Integration
CX Solutions Director
Stephen Murray is IPI’s CX (Customer Experience) Solutions Director, with responsibility across product, commercial and development functions. A CX expert and technologist with over 20 years’ experience, Stephen has worked both partner and vendor side at some of Europe’s biggest contact centre integrators and at the world’s largest workforce optimisation and analytics vendor. His focus has been on pioneering the development of AI, self-service and compliance technologies for the contact centre space and he was recently awarded a patent for the co-invention of a revolutionary fraud prevention tool for contact centres. Passionate about helping organisations realise the promise that technology makes, he is a regular contributor and speaker at CX and contact centre events around the world.

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