SAN JOSE, CA – March 27, 2023 – Cisco today delivered an update on its partnership with Microsoft originally announced at Microsoft Ignite 2022 in October. Furthering their joint vision of putting choice in the hands of customers by bringing Microsoft Teams to Cisco collaboration technology, Cisco announced two new certifications to help customers better communicate across platforms. Cisco Board Pro is now certified to run Microsoft Teams Rooms natively on the device and Webex Contact Center is tightly integrated with Microsoft Teams.
Extending the interoperability of Cisco’s hardware and software portfolios empowers customers with seamless, connected experiences that can be customized to best suit their needs. With customer expectations for flexible collaboration at an all-time high, this partnership delivers interoperable solutions that enhance hybrid collaboration happening from any workspace.
“In today’s era of hybrid work, it is essential to provide multiplatform experiences that offer more choice, flexibility and seamless customer engagement,” said Jeetu Patel, EVP and GM, Security & Collaboration, Cisco. “Our partnership with Microsoft does just that by empowering Cisco and Microsoft customers alike to engage in truly frictionless collaboration.”
“We’re committed to bringing leading collaboration hardware and software to market together to put choice in the hands of our customers,” said Albert Kooiman, Senior Director of Microsoft Teams Devices, Partner Engineering and Certification at Microsoft. “Today’s announcement marks a milestone in quickly bringing this to market together with Cisco.”
Microsoft Teams Rooms Certification for Board Pro
As people continue to embrace hybrid work, the experience matters more than ever. It’s challenging for IT to manage various meeting platforms and tools that can result in disjointed workflows. With end users, they seek simplicity and ease of use in their hybrid work experiences. Inclusivity is also crucial – every person deserves to feel they have a seat at the table regardless of location. Good technology and more streamlined collaboration experiences hold the key to all these challenges. Cisco Board Pro is the first Cisco Rooms device to be officially Certified for Microsoft Teams. With official certification, the 55-inch and 75-inch models can be configured at set up to run Teams Rooms as the default experience. This allows customers to experience Teams’ digital workplace with Cisco’s purpose-built video conferencing hardware.
Customer benefits include:
Webex Contact Center certified to integrate with Microsoft Teams
Increasing expectations for real-time, personalized customer experiences has created an even greater need to unite front-office and back-office communications. To address this, the new Webex Contact Center for Microsoft Teams simplifies agent to subject matter expert collaboration and unlocks knowledge across the organization to create a connected, seamless experience for customers.
Customer benefits include:
Continued Progression of Cisco and Microsoft’s Partnership
A broader series of Cisco Collaboration devices are expected to receive Teams certification throughout 2023. The Cisco Room Bar and Room Kit Pro are planned to achieve certification in mid 2023. The Room Kit EQ as a native Teams Room solution, the Cisco Desk Pro, running the native Teams Display or the Teams Rooms experience, and the Cisco Room Navigator, supporting the native Teams Panel room scheduling app, will follow in mid-2023. Cisco has already obtained Teams certification for several popular hybrid work peripherals – the Cisco Desk Camera 4K USB webcam, Cisco Headset 720 Series Bluetooth® wireless headsets and the Cisco Headset 320 Series wired headsets.
As this partnership continues, we look forward to announcing additional certifications and integrations that empower customers with solutions to make collaboration happen on their terms.
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About Webex by Cisco
Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, polling, asynchronous video and customer experience solutions like contact center and purpose-built collaboration devices. Webex’s focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality and familiarity with technology. Its solutions are underpinned with security and privacy by design. Webex works with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com.