News 1 min read

EMU SecureCall for Webex Calling Live on Cisco’s AppHub

22 Dec, 2022
Melbourne, Australia - December 22, 2022 - Be one of the first to discover a new way for Webex Calling Partners to deliver a mass market method of securing card payments over Cisco's Global Webex Collaboration network. BroadSource EMU SecureCall is now available on Cisco’s AppHub. When choosing a Service Provider, businesses vote security as the highest priority in their selection criteria. It has become the next 'must-have' in a Service Providers product portfolio to remain competitive. Now PCI DSS compliance is achievable for all Webex Calling services in all businesses, not just the big call centres. Combining EMU SecureCall and a Webex Calling subscription allows a business to better manage risk and escalating costs of PCI-DSS compliance by 'outsourcing' the card payment process to the BroadSource Cloud. Webex Calling customers benefit through reduced:
  • Annual PCI-DSS compliance audit costs
  • Cyber security insurance premiums
  • Costly (MOTO) processing transaction fees
The technology ensures that no customer card details are shared over the Webex Calling network when customers pay by phone. Right now, businesses cannot safely use their Cloud Communications service to securely take card payments in office accounts teams, retail point of sale or local government settings. The risks are high, the volume of calls are increasing and the insurance and compliance costs are escalating. EMU SecureCall is bundled with Webex Calling subscriptions and positioned as a non-discretionary value-added service. It differentiates the Webex Calling offering, increasing ARPU and reducing customer churn. It economically solves business risks, and costs, by securing the phone call between the customer and the business as the payment is being made. EMU SecureCall interacts with Webex Calling to capture and mask card holder details, keeping customer sensitive information secure and ensuring PCI-DSS compliance is achieved. BroadSource. We Power Collaboration Clouds. We are a global systems integration and software development company that builds and operates platforms for Service Providers (SPs) worldwide. Our flagship product, EMU, supports a wide range of pre-built automations and integrations for Collaboration Clouds. EMU solves complex problems like subscriber migration, provisioning and auditing, providing SPs with new capabilities and reducing their costs. EMU integrates and simplifies network interconnections and assists SPs with the ability to control the expansion of their Collaboration Clouds. Our latest innovation, EMU SecureCall, presents SPs with an untapped opportunity to differentiate their Cloud offering. EMU SecureCall makes PCI- DSS compliance possible for small and medium sized businesses, operating within office and retail environments, a solution once only achievable within contact centres. EMU has become the 'go-to' architecture for mediation and orchestration of complex Cloud Collaboration services. Visit our website or contact sales@broadsource.com.au.
Cloud Communications Alliance

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