For the fourth consecutive year, Five9 is positioned as a leader and achieved high strength ratings for strategy, performance, and reach.
SAN RAMON, CA – November 9, 2022 – Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center (ICC), today announced that it has been named a Leader in the Aragon Research Globe for Intelligent Contact Center, 2022. This recognition marks the fourth consecutive year Five9 has achieved a leadership position in the report.
The Aragon Research Globe for Intelligent Contact Center (ICC) evaluated 15 contact center providers based on three dimensions: strategy, performance, and reach. The report notes that providers positioned as Leaders have comprehensive strategies that align with industry direction and market demand, and that they effectively perform against those strategies.
Aragon Research analysts recognized Five9 for strengths including its inbound and outbound focus, omnichannel features, CRM and UC integrations, and growing focus on AI.
“Five9 has continued to make AI and automation part of its core product strategy, and its march to be a global provider is seeing success,” said Jim Lundy, founder and CEO of Aragon Research. “Five9’s focus on its intelligent virtual agent platform, market expansion into Europe, and white glove implementation service are helping it continue to win new customers and retain existing ones.”
In Q3, Five9 reported strong revenue growth of 29% year over year (YoY), and new customer logo bookings set a record for any Q3. International bookings in the third quarter grew 78% YoY and international revenue grew 40% YoY, marking 7 out of the last 9 quarters that YoY international revenue has grown at 40% or more. Five9 expects to increase the percentage of international revenue from 10% to the mid-to-high-teens in the coming next few years.
“Our mission critical platform is helping companies around the world deliver a re-imagined customer experience and differentiate the service they deliver to their customers,” said Callan Schebella, EVP of Product Management at Five9. “We are honored to be identified as a Leader by Aragon Research for the fourth straight year, as we believe this recognition reflects our ability to execute on our vision and our commitment to continuous product innovation.”
For more information, read a reprint of selected content from the Aragon Research Globe™ for Intelligent Contact Center, 2022.