CCA Vendor News

NEC Announces General Availability Of New Integrations Platform For UNIVERGE BLUE® CLOUD SERVICES for North American Market

September 16, 2020

Integrations with Google, Microsoft, Salesforce and more provide businesses with everything they need for effective cloud-based communications and collaborations

Irving, Texas – September 16, 2020 – NEC Corporation of America (NEC) is announcing the general availability of the new UNIVERGE BLUE® EXTEND integrations platform for NEC’s UNIVERGE BLUE CLOUD SERVICES.

NEC’s UNIVERGE BLUE EXTEND provides customers with the ability to combine powerful voice, chat, video conferencing and contact center functionalities provided by UNIVERGE BLUE® CONNECT and UNIVERGE BLUE® ENGAGE with everyday business applications from Google®, Microsoft®, Salesforce® and more.

“The workplace has evolved significantly over the last decade. With the right tools, employees can be productive and communicate effectively from anywhere, at any time. However, juggling multiple tools can also result in a loss of productivity when not done right,” said Ram Menghani, President for NEC Enterprise Communications Technologies. “The new UNIVERGE BLUE EXTEND integration platform allows businesses to take advantage of UNIVERGE BLUE’s powerful communication and collaboration functionalities within and in combination with everyday business applications.”

Increase Productivity and Streamline Workflows with UNIVERGE BLUE EXTEND

The UNIVERGE BLUE EXTEND integration platform is designed specifically to help organizations boost productivity, streamline workflows and increase revenue. Employees can communicate and collaborate more effectively, while saving valuable time that is often lost switching between applications. It is easy to use and easy to integrate, with no heavy training or implementation costs.

The platform includes four types of integrations to support business productivity and operations:

  • Productivity Integrations: Streamline workflows and maximize employee efficiency by embedding UNIVERGE BLUE into everyday business applications, including Office 365®, Outlook®, Microsoft Teams®, Slack® and G Suite®.
  • CRM Integrations: Drive customer retention and increase revenue by connecting the powerful communication capabilities of UNIVERGE BLUE CONNECT with Microsoft Dynamic 365®, Salesforce®, SugarCRM®, Zoho® and Oracle NetSuite®. Less common CRM systems can also be integrated with simple custom APIs.
  • Helpdesk Integration: Improve customer retention and boost revenue by combining UNIVERGE BLUE CONNECT with helpdesk management applications, including Zendesk® and ServiceNow®.
  • Contact Center Integrations: Deliver smarter, more efficient contact center customer experiences by combining popular applications, including Microsoft Dynamic 365®, Salesforce®, Slack®, Zendesk® and ServiceNow®, with UNIVERE BLUE ENGAGE. The ENGAGE Contact Center also supports a custom API platform allowing integration inside the IVR call flow for virtually any back office or CRM.

To learn more about how UNIVERGE BLUE CLOUD SERVICES can transform the way businesses communicate and collaborate, read NEC’s latest ebook.

Business leaders interested in learning more about the solution can do so by visiting www.univergeblue.com or contacting NEC at www.univergeblue.com/get-in-touch.

About NEC Corporation of America
NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC delivers integrated Solutions for Society that are aligned with our customers’ priorities to create new value for people, businesses and society, with a special focus on safety, security and efficiency. We deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics and technology solutions that unleash customers’ productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology, and leverages a robust partner ecosystem to solve today’s most complex business problems. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with a presence in 160 countries and $29 billion in revenues.

Back to all news

We are using cookies on our website

Please confirm, if you accept our tracking cookies. You can also decline the tracking, so you can continue to visit our website without any data sent to third party services.