Mobile Web Solution Provides Easy On-The-Go Access to Call Recordings
TEMPE, Ariz., April 17, 2012
, a leader in business call recording and contact center management solutions, today announced the early adopter release of its Mobile Recall application, which enables Web-based access to key functionality offered by the industry-leading OAISYS Talkument
As more businesses embrace various types of communications and computing technologies, such as smart phones and tablets, OAISYS has optimized the on-the-go user experience for accessing recordings.
Built on an HTML5 framework, Mobile Recall is specifically engineered to support mobile Web access to call recordings, delivering a rich user experience that requires no software download or installation on the access device. It provides search and playback functions, empowering the user to view desired interaction metadata, such as notes or transaction references, with the extreme simplicity demanded when mobile.
“When we introduced the predecessor of Mobile Recall almost three years ago, it was a proactive measure addressing what has since been dubbed the ‘Bring Your Own Device’ trend. Since that time, we have taken full advantage of evolving technology to make the Mobile Recall user experience even simpler and to promote cross-device extensibility,” said Brian Spencer, president of OAISYS.
With Mobile Recall, from any browser-enabled device individuals can:
- Run ad-hoc searches for one or more recorded calls;
- Save routine searches for instant access anytime;
- Drill down from a list to specific recordings using a multitude of criteria;
- View informative business data related to the interaction, and
- Play recordings.
“We purposefully designed Mobile Recall using HTML5 as a means to ensure users have easy access to their call recording data regardless of the device platform they choose,” said Spencer. “What I’m especially excited about, though, are the holistic benefits to be realized when combining Mobile Recall with the advantages offered by cloud computing, which include anytime, anywhere data access, dynamic scalability, high availability and increased cost savings. This is an area of strategic importance to OAISYS, and it will continue to be a primary focus for our technology group.”
OAISYS is currently accepting a limited number of customers to participate in early adopter field trials of its Mobile Recall application.
More at www.oaisys.com