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VDS Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution

August 25, 2016
VDS Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution

Interactive Intelligence LogoAgreement adds cost-effective, fast-to-deploy and easy-to-manage cloud solution to Voice Data Systems portfolio

INDIANAPOLIS & GRAND RAPIDS, Mich.–August 24, 2016–VDS has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence Group Inc.’s (Nasdaq: ININ) customer engagement cloud solution, PureCloud Engage.
VDS offers companies from SMBs to Fortune 500 organizations unified communications, contact center, network infrastructure and video and collaboration solutions designed to achieve maximum return on investment.
“We’re passionate about offering customers the most cutting-edge technology solutions to help them meet their long-term business communications objectives,” said James Kress, CEO for VDS. “PureCloud Engage is a great addition to our portfolio because its flexible, scalable architecture can quickly and easily adapt to our customers’ diverse and changing needs.”
Interactive Intelligence built PureCloud Engage to give contact centers an omnichannel cloud solution that could be up and running in days, while offering ease of management and continuous deployment of the most innovative features. Its microservice architecture built atop Amazon Web Services offers maximum reliability, scalability and security. Month-to-month, pay-as-you-go subscription terms give contact centers a low-risk, high-value cloud solution.”
“VDS is backed by over 25 years of experience and a comprehensive team of technology design engineers, account managers, PMI-certified project managers, field engineers, application specialists, and customer care professionals,” said Darren Gill, vice president of channels for Interactive Intelligence. “This deep and broad expertise ensures our joint customers will get a customized solution designed to address their unique challenges.”
PureCloud Engage functionality includes omnichannel routing, speech-enabled IVR, recording and quality management, outbound campaigns, CRM integrations, graphical scripting, and the ability to plug into other apps and cloud services to meet any customer need. PureCloud Engage also includes unified communications and collaboration capabilities.
For more information about PureCloud Engage, visit
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Interactive Intelligence is the owner of, and holds certain registrations for, the marks INTERACTIVE INTELLIGENCE, its associated LOGO, PURECLOUD and numerous other trademarks and service marks in the United States and various other jurisdictions around the world. All third-party trademarks mentioned in this document are the property of their respective owners.
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