Floward Scales Customer Service to Handle 13x Peak Demand With Infobip AgentOS
AI-powered customer service enables seamless experiences during peak seasons
17 Dec, 2013
Austin, Texas - September 11, 2013 –
DoubleHorn Communications, an award-winning provider of managed business communications, hosted IT and cloud services, today introduced an integrated SIP Trunking solution for quickly connecting to ShoreTel unified communications (UC) platforms. The new offering is designed for small and midsize enterprises (SMEs), eliminating the time, expense and technical expertise that would otherwise be required for these organizations to benefit from UC. Working with DoubleHorn, SMEs can easily take full advantage of their ShoreTel platform. With DoubleHorn providing the secure SIP Trunking capabilities, for the SME there’s no additional hardware or software to purchase, install and manage. There’s no need even for a standard telephone line. With just an IP connection and DoubleHorn’s SIP Trunking platform, the SME has voice, video and data communications capabilities. “We needed a communications solution that would deliver high quality for our highly mobile work force while taking advantage of our existing communications network to save costs,” said Ken Bussell, Vice President Technology for Summit Midstream Partners. Summit focuses on owning, operating, developing and acquiring strategically located midstream infrastructure in unconventional resource basins. “DoubleHorn’s SIP Trunking solution gives us that high-quality, along with reliability and security in our communications.” The DoubleHorn solution will also support Avaya, Microsoft and other vendors’ PBXs. This capability makes the latest UC applications available to SMEs with those platforms and extends their investments. More at
www.doublehorn.com
