Enterprise Telephony PBX Market Revenue Declines in 2Q13 as Emerging Markets Contract

Cloud Based and Hosted Voice Continues to Gain Traction in Unified Communications REDWOOD CITY, Calif. – September 12, 2013 – According to a recent report by Dell’Oro Group, the trusted source for information about the telecommunications and networking industries, the Enterprise Telephony PBX market declined and the Unified Communications market modestly grew in 2Q13.  Revenues were impacted by seasonality and a fairly strong pullback in spending in the emerging markets of Asia and Latin America. “We believe that while the PBX market is under attack from a premise-based point of view, that Hosted or Cloud offerings are an area of growth when looking at Enterprise Voice from a holistic point of view,” said Alan Weckel, Vice President of Enterprise Telephony research at Dell’Oro Group. “We believe customers are increasingly looking towards Cloud/Hosted voice solutions as they attempt to move towards an OPEX model for spending.  Now network infrastructure is extremely robust and bandwidth is ample, both the explosion of broadband data and advances in SIP trunking has also eased customers concerns.  If you look at 8x8, RingCentral, and Shoretel’s acquisition of M5, combined they experienced growth in excess of 15% compared to 2Q12,” stated Weckel. According to the report vendors also continue to migrate their installed base over to IP Lines.  Although the process may take another decade to complete, the top eight vendors—Aastra, Alcatel-Lucent, Avaya, Cisco, Mitel, NEC, Shoretel, and Siemens—accounted for 80% of IP Line shipments during the quarter. About the Report The Dell’Oro Group Enterprise Telephony Quarterly Report offers complete, in-depth coverage of the market with tables covering manufacturers’ revenue, average selling prices, line (analog/digital and IP) and unit shipments for PBX (IP, Hybrid, Traditional PBX, Traditional Key) and Telephones (IP and Legacy Business Phones).  The report also includes tables covering manufacturers’ revenue for Unified Communications and Enterprise Voice Applications.  To purchase this report, please contact Julie Learmond-Criqui, call +1.650.622.9400 x244 or email Julie@DellOro.com to purchase.
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