Floward Scales Customer Service to Handle 13x Peak Demand With Infobip AgentOS
AI-powered customer service enables seamless experiences during peak seasons
22 Jul, 2013
Rochester, NY (July 22, 2013) – Next generation voice and data provider GLOBALINX is adding to its agent sales team with an internal promotion and the addition of a new company hire. Internally, GLOBALINX has promoted Jeremy Kewin to the position of Premier Account Manager, while the company has brought Kristine Case on board as Senior Manager of Sales Support. Previously, Jeremy was an integral part of the ANS (Advanced Network Services) team at GLOBALINX, and will carry strong technical and support backgrounds into his new position supporting agents and customers alike. New addition Kristine Case comes to GLOBALINX with over 16 years of industry experience from Global Crossing/Level 3. Prior to her arrival, Kristine served as Director of Pricing for Wholesale Service at Level 3, and led a team of analysts that supported over 500 carrier customers and over 200 sales managers. Her broad background with customer support, pricing, product and analysis will be ideal in her new role. In assuming their new roles, both Jeremy and Kristine will serve as great assets to the company’s continued growth. For more information on GLOBALINX and career opportunities, visit www.globalinx.com
