Podcast: BroadSource takes a closer look at CCaaS

The CCaaS era is about to move into top gear. Over the past decade many business operational technologies have moved to cloud whilst contact centres have remained on prem. With the introduction of a number of cloud native offerings, the next 3-5 years will see a steady transformation of CC infrastructure to CCaaS. This will enable businesses to fully retire on-premise equipment and focus on application orchestration to optimise and accelerate business performance. In this podcast Jason Thals, Co-founder and COO of BroadSource, takes a closer look at CCaaS. Thals thinks that the latent demand in CCaaS that some might be observing is actually the run up to a hockey stick style uptick in activity that we are rapidly approaching. Thals discusses what CCA and cloud companies can do now to be ready.

Visit www.broadsource.com

 

https://media.blubrry.com/telecomresellerpodcast/content.blubrry.com/telecomresellerpodcast/BroadSource_December_2019.mp3

Cloud Communications Alliance

Related Posts

Browse these posts below for the latest in cloud communications news and insights.

One Foundation: Many Pathways, B-Lynk Train to Gain Podcast
Building the Foundation: How Smart Product Training Fuels Sales, Support & ...
How Service Providers Win in the Next Era of Cloud Communications, Intermedia Podcast
Intermedia’s Brian Gregory on portfolios, Teams integration, and AI that ...
Breaking Down Silos, B-Lynk Train to Gain Podcast
Train to Gain is the podcast where enablement meets real world. Whether you’re ...