Who We Are
About CCA
We are the premier peer association dedicated to the growth of the cloud communications industry.
Leadership
Meet the world’s most prestigious cloud communications executives – hand-picked to lead the CCA.
Members
The CCA membership includes over 150 entities that operate within the cloud communications sector.
Testimonials
Here's how the world’s most elite group of cloud communications leaders benefits from the CCA.
What We Do
Upcoming Events
We bring together the brightest minds in cloud communications at virtual and global in-person events.
Past Events
Explore our event recaps for an inside look at what to expect from our exclusive industry events.
Advocacy
Learn how you can access invaluable resources and activities that help effect global change.
Resources
News
Stay up-to-date on the latest news impacting the industry.
Podcasts
Hear our members' thoughts on industry topics you care about.
Blog
Explore thought leadership articles written by CCA members.
Get Involved
Join the CCA
Join over 150 members already growing with CCA.
Attend an Event
Attend a premier virtual or worldwide in-person CCA event.
Submit a Guest Post
Submit thought leadership content to be featured on our blog.

Contact

News 1 min read

Alteva Enhances Industry Leading Wholesale Support Services

21 Mar, 2013

Alteva Offers Turn-key Customer Support Service to Wholesale Cloud Resellers

PHILADELPHIA, PA -- March 20, 2013 – Alteva (previously referred to as WVT Communications Group) (NYSE MKT: ALTV), the parent company of leading cloud communications pioneers, announces today that it is expanding its wholesale hosted Unified Communications offering to include optional Tier 1 & Tier 2 customer support to companies that resell Alteva’s industry leading communications service platform. The expansion provides Alteva’s Wholesalers with a more comprehensive package of services, enabling them to continue providing best-in-class service to their growing customer base. Alteva’s turn-key customer support solution is designed to provide seamless customer and technical support, 24 hours a day, 7 days a week to our wholesale partners. Key benefits include:

24 x 7 x 365 live support from highly trained technical support engineers based in the United States
Real-time, web-based reporting and business intelligence via a custom-built interactive dashboard
Scalability, flexibility and business continuity, allowing businesses to continuously customize their support strategies
Enhanced customer experience to reduce customer churn

“Alteva believes in the value of a great customer experience, and we are excited to move this philosophy forward by offering a premier customer support option to our wholesale cloud resellers,” comments William Birnie, Chief Marketing Officer at Alteva. “First-rate customer support is top priority at Alteva. Helping our wholesale customers exceed expectations by providing the most innovative client-focused solutions available, remains our mission.” More at http://www.alteva.com

Cloud Communications Alliance

Browse these posts below for the latest in cloud communications news and insights.