Feature-rich voice solution for Microsoft Teams radically simplifies Direct Routing, showcasing the revenue opportunity for CSPs to modernize core voice infrastructure with the cloud
Pleasant Grove, UT - April 12, 2023 - Alianza, Inc. today introduced Alianza for Microsoft Teams, a new and powerful solution that gives service providers a robust cloud PBX voice solution for Microsoft Teams.
Many communication service providers (CSPs) struggle with the complexities and hidden costs of setting up telephony for Microsoft Teams via Direct Routing or Operator Connect. In many cases, they are forced to employ a third-party Microsoft partner to manage a Teams integration on their behalf. Alianza for Microsoft Teams ensures successful implementation by automating the voice configuration between the customer’s Microsoft 365 tenant and the Alianza platform — without specialized expertise or expensive network elements like session border controllers (SBCs).
With Alianza for Microsoft Teams, both CSPs and Teams administrators bypass the heavy lift and complex configuration of the voice calling and user policies in the Microsoft Teams admin center.
Highlights of Alianza for Microsoft Teams include:
With 280 million Teams monthly active users globally, only 30% of which are active Teams Phone users and a much smaller percentage with PSTN, there is a massive market opportunity for CSPs to build their “with Teams” strategy and capitalize on the large and growing Microsoft’s Team ecosystems.
Although Microsoft offers documentation to enable Direct Routing, it’s an intense, do-it-yourself approach that requires high levels of specialized expertise. Alianza’s turnkey, voice-enabled Teams integration goes beyond Direct Routing to radically simplify the heavy technical and administrative complexities of implementing Direct Routing. With Alianza for Microsoft Teams, CSPs are better positioned to deliver an enterprise-grade, feature-rich, and administratively easy solution to their end–users.
Alianza’s Business Cloud Communications PBX serves as the central calling platform and routing engine for Microsoft Teams users, offering consistent call routing policies and proper management of user presence, metrics, and call routing. Simply add the integration to an account through the Alianza Admin Portal and identify the Microsoft 365 Global Admin user who will manage the integration. CSP staff and the Global Admin will have a real-time status view of the state and health of the integration in the Alianza portal.
“We’ve eliminated all of the complexity required by service providers to deliver Teams telephony for their end-users. Alianza for Microsoft Teams is another example of how Alianza innovates to help CSPs grow their cloud communications portfolio, capitalize on large revenue opportunities, and radically simplify voice and UC deployment at scale,” says Dag Peak, Chief Product Officer at Alianza. “This represents a massive market opportunity. Service providers can leverage Microsoft Teams’ popularity, market share, and extensive customer base by using Alianza for Microsoft Teams as the ideal, voice integration solution.”
Alianza for Microsoft Teams is available now in the US and Canada. For more information, visit https://www.alianza.com/products/uc-applications/ or get in touch.
Alianza is the communications cloud for service providers. We help our customers supercharge growth, reduce costs, and transform into modern techcos. With Alianza, service providers can navigate the end of the softswitch era and upgrade to a cloud-native solution to power both legacy voice and next-gen cloud communications services — including cloud meetings, collaboration, and text messaging. Our team of experts are passionate about simplifying service delivery and ensuring first-rate customer experiences for more than 200 service providers. Learn more about our solutions at www.alianza.com.