Avaya device-specific Capabilities Deliver Differentiated UCaaS Solution to Call, Meet, Message and More in the Cloud
Raleigh-Durham, NC & Belmont, CA – June 8, 2021 – Avaya (NYSE:AVYA) and RingCentral Inc. (NYSE:RNG) today announced a wide range of new capabilities for the Avaya Cloud Office™ by RingCentral® Unified Communications as a Service (UCaaS) solution, including many Avaya device-specific enhancements providing easy migration, additional video and global expansion features extending the ability for customers to connect across any device and work environment.
The past year has seen significant growth in the adoption of cloud-based unified communications applications, and research shows that 55 percent1 of organizations will adopt UCaaS solutions by the end of 2021. Additionally, over 87 percent1 of these organizations will continue to support remote work in 2021 and beyond, so it is critical that their communications solutions are capable of supporting work across multiple locations and devices. Avaya Cloud Office is now available in 13 countries, enabling organizations of all kinds to digitally transform their workforce communications. Avaya Cloud Office was also recently recognized with a MeritStar Award from Metrigy, ranking 2nd among all providers in terms of positive customer sentiment, ahead of Microsoft, Zoom and others.
The new Avaya Cloud Office features announced today fall into three key customer benefit areas:
Easy Migration to Cloud Communications
New Ways to Connect Over Video
Global Expansion Capabilities
“Instead of going back to work, employees will be going ‘forward to work’ in a new way – using cloud-based communications as part of a digital workplace and hybrid work model, and we are further enhancing Avaya Cloud Office to address their needs,” said Dennis Kozak, Avaya SVP, Global Channel Sales. “We are making it easier for organizations to migrate to cloud, and providing more ways to connect and communicate across home and office locations and multiple devices, providing the flexibility and agility that enables successful hybrid work environments.”
“As both a master agent and value-added distributor for Avaya, we are excited about the new features added to Avaya Cloud Office,” said Patrick Howard, Vice President of Vendor Management and Marketing, Jenne. “By incorporating these Avaya-specific features on Avaya devices exclusively with the Avaya Cloud Office UCaaS offering, Avaya and RingCentral are delivering a best-in-class solution that allows enterprises of all sizes to migrate to the cloud while still communicating efficiently and in the manner in which they are accustomed – all accomplished with world class collaboration tools for our agents and resellers.”
Avaya Cloud Office was recognized with the 2020 Unified Communications Excellence Award and a 2020 Communications Solution of the Year Award for enabling enterprises to leverage cloud communications to digitally transform their workforce engagement. Digital.com has also named Avaya Cloud Office as one of the Best Business Phone Services of 2021 for its calling and meeting features, as well as service plans, a cost-saving equipment management model, SIP trunking, extensive support and the Best VOIP Phone Services Of 2020 based on the variety of feature-rich, cloud-based phone system packages.
“UCaaS adoption continues to rapidly grow, with more than 47 percent of companies using it now, and almost 40 percent of those still operating on-premise phone systems evaluating or planning to adopt UCaaS by the end of 2021,” says Irwin Lazar, President and Principal Analyst, Metrigy. “These new Avaya Cloud Office features will make it easier for companies to obtain the benefits of cloud-based communications by enabling support for required call management capabilities, as well as by adding new capabilities to streamline voice messaging.”
Click here for more information about Avaya Cloud Office.
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video™, the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
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