AI in Contact Centers: Benefits, Examples, & Best Practices
AI has moved from buzzword to business necessity in the contact center. What ...
26 Feb, 2016
GENBAND is a global leader in real time communications software solutions for service providers, enterprises, independent software vendors, systems integrators and developers in over 80 countries. Its market-leading Network Modernization, Unified Communications, Mobility and Embedded Communications solutions enable customers to quickly capitalize on growing market segments and introduce differentiating products, applications and services. GENBAND is headquartered in Frisco, Texas and has operations, R&D and resources around the globe that provide world-class support and services for its vast customer base.
Doug Green, Publisher of Telecom Reseller, speaks with Greg Zweig, Director - Solutions Marketing, about the company, why they joined CCA, their Perspectives event, and a look towards announcements/enhancements to their product portfolio, Nuvia Unified Communications as a Service (UCaaS), and Kandy.
Listen to the podcast at http://tinyurl.com/zflufwz
More at www.genband.com and www.kandy.io
