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The Latest in Cloud Communications

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3 Cloud Trends to Watch in 2016
by Sandra M. Gustavsen, Analyst, G Business VoIP (www.gbusinessvoip.com)
Private Cloud: Assessing the Opportunity
by Jeff Kaplan, CEO of Breakthrough Technology Group (www.btgroupinc.com)
The booth followup and the segmented list
Post by jeff.dworkin@ghostpoint.com
Why The Private Cloud Matters Now More Than Ever
by Jeff Kaplan, CEO of Breakthrough Technology Group (www.btgroupinc.com)
The Top 12 Reasons to Invest in the Cloud Today
by Pat Patterson, Avaya Client Services
Inside The Cloud Catalyst: Ingredients For Success In The Cloud
Three ingredients for success in the cloud
Despite The Cloud, Premises-Based IP-PBX Systems Come To Market
by Sandra M. Gustavsen, Analyst, G Business Systems, LLC (www.gbusinessvoip.com)
Service Providers can Significantly Increase Cloud Sales with Process Improvements and Best Practices
Cloud has become big business for Service Providers. A new white paper by ...
The Importance of Brand Cohesiveness Across Social Media
by Ben Laube, President and Founder of POLR Marketing (www.polrmarketing.com) ...
Is There Such a Thing as a Guaranteed SLA for Cloud Communications?
by Andy Singleton, Director of Product Management at Masergy ...
Stop Thinking of Yourself as a Cloud Communications Provider – Or Risk Perishing
By Joseph Marion, president, Cloud Communications Alliance ...
Averting Costly Errors When Installing Enterprise-Wide Communications Solutions
by Goran Velickovski, Director of Engineering for West IP Communications ...
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Government Affairs and Advocacy News

These posts highlight news and activity we’re doing to advocate on behalf of cloud communications entities across the globe.

Delete, Delete, Delete
On April 10, 2025, the Cloud Communications Alliance (CCA) filed comments in ...
Delete, Delete, Delete: FCC Announces Deregulatory Initiative
On March 12, the Federal Communications Commission (FCC) launched a new ...
The FCC Requires Blocking Notification Using SIP Code 603+ and Use of a Reasonable Do Not Originate List.
The FCC has finally resolved the issue of how terminating providers must notify ...

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Industry Research Reports

Stay current and gain insights on how cloud communications companies are navigating current challenges and planning for the future.

The Business Leader’s Guide to Contact Center Automation
Modern businesses are under pressure to deliver exceptional customer ...
What Can Call Center Analytics Do for Your Business?
Each customer phone call, chat, or email contains information that can help ...
What Is CPaaS? A Guide To Communications Platform as a Service
Businesses need reliable ways to connect with their customers and streamline ...