In the face of mounting voice-based cybersecurity incidents and a changing workforce landscape, Mutare keeps the voice channel protected for Webex Contact Center customers.
CHICAGO, IL – October 24, 2023 – Mutare Inc., a voice threat defense solution, today furthered their partnership with Webex by Cisco, a leading provider of collaboration technologies powering hybrid work, by bringing their award-winning Voice Traffic Filter solution into the Webex App Hub. This integration gives Webex Contact Center customers a way to strengthen their voice security protections by removing voice-based threats and unwanted inbound traffic at the inception of their call flow.
“As an avid Cisco partner for many years, we are thrilled to bring voice threat protection and defense to the Webex platform via the Webex App Hub,” said Chuck French, Mutare’s Chief Growth Officer. “Given the heightened awareness around vishing, social engineering, and voice-based attacks due to the surge in high-profile voice-centric cyber incidents, the timing for this partnership couldn’t be better.”
The Mutare Voice Traffic Filter (VTF) acts as a firewall for the voice channel, eliminating nuisance and nefarious calls at the beginning of the contact center’s call flow. Utilizing proprietary voice data analysis capabilities built into five distinct layers of filtering technologies, VTF detects and removes all forms of spam, scam, spoofed, and otherwise unwanted calls before they enter the Interactive Voice Response (IVR) system. I
In the United States alone, the integrity and trust of the voice channel is under attack. Over 5.4 billion robocalls are made each month, and the number of vishing attacks has increased by 550%. Contact centers, because of their dependence on the voice channel, are feeling tremendous pressure to protect their agents and their organization, while delivering consistent and exceptional customer experiences.
In recent years, the voice channel has experienced significant transformation with the shift in working environments. The Webex App Hub brings vetted solutions together to help Webex customers quickly transform the way they work in a collaborative environment.
To learn more about the specific features and benefits of the Voice Traffic Filter, visit the Webex App Hub.
About Webex by Cisco
Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com.
For three decades, Mutare has been empowering organizations to re-imagine a better way to connect. Today, through our transformative voice security, digital voice and text messaging solutions, we make communications with colleagues, customers and prospects simple, secure and effective. And that means more time and less stress for your employees, a more positive experience for your customers, and improved bottom line results for your organization. Our forward-looking leadership team is made up of dedicated, focused and experienced people who care about transforming business communications and improving the lives of others. Ultimately, we are dedicated to making a difference for all our stakeholders – team members, customers, partners and communities. We are changemakers who are committed to becoming the recognized leader in voice threat defense for the enterprise.