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Businesses to Deliver Omnichannel Customer Experiences with New Additions to Vonage Conversational Commerce powered by Jumper.ai
30 Jun, 2023

New Mobility and Engagement Features include Mobile App, AI-Powered Widgets and Messaging Channels
HOLMDEL, NJ - June 29, 2023 - V onage, a global leader in cloud communications helping businesses accelerate their digital transformation, has added new features and capabilities to their Vonage Conversational Commerce, powered by Jumper.ai solution. With these updates, businesses are empowered to elevate engagement with customers across all channels, with features to enhance mobility via live chat and messaging from any device or platform.
Vonage Conversational Commerce updates enhance mobility via live chat and offer messaging from any device or platform.
Vonage Conversational Commerce Mobile App The new Vonage Conversational Commerce mobile app for
iOS and
Android enables conversational commerce agents to access and leverage live chat features on the go, helping businesses to create meaningful connections with their customers from anywhere. With the mobile app, these agents can offer immediate support to customers with queries through real-time messaging with the same access to functionality, resources, CRM and customer information available on the Jumper.ai unified dashboard, including the ability to create orders and share products and images.
Attentive Widget With the Vonage Conversational Commerce Attentive Widget, businesses can embed instant messaging widgets anywhere on their website, never missing an opportunity to engage with customers at their moment of interest. Powered by AI-driven bots and easily accessible through the customer experience management dashboard, the interactive Attentive Widget helps businesses to:
- Start conversations early in the customer journey, facilitating every step of the buying process
- Add conversational commerce for product placements on third party sites, such as influencer blogs
- Improve visibility of new launches and offers
- Notify - This package is a powerful module for notifications and marketing use cases that delivers full broadcast and live chat benefits.
- Engage - With this package, incremental benefits to both broadcast and live chat capabilities include the ability to create intelligent bots to meet the growing needs of today's customer with FAQs and customer support.
- Convert - This full scale commerce platform has all the benefits of Notify and Engage PLUS commerce and payment capabilities.