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Akixi Launches CX Suite
3 Jul, 2026
Akixi has today launched CX Suite, a unified customer experience platform that brings together call analytics, call recording, CRM integration and a new AI-powered call scoring capability in a single interface for the first time. For service providers, it means one vendor, one contract and one platform to sell, support and scale, with their customers getting a single, seamless experience across every interaction.
Market Context
Voice data has long been treated as exhaust, recorded, stored and largely ignored. As AI reshapes customer experience, that data is becoming the fuel for it instead. For service providers competing in an increasingly commoditised UCaaS market, where it gets harder to differentiate on the platform alone, that data is one of the few assets they already own but rarely use. The opportunity is shifting from licensing communications platforms to layering intelligence on top of them, and the providers who do that first are best placed to stand out.
Four Products, One Platform
CX Suite comprises four specialist products. CX Analytics delivers real-time and historical reporting and wallboards. CX Score applies AI-powered sentiment analysis and call scoring to 100% of calls, giving managers coaching evidence grounded in data. CX Record provides cloud call recording with full search, replay and 90-day secure storage. CX Integration connects the platform to 300+ CRM and business systems with screen pop and automatic activity logging.
The real power comes when the products work together. Every product added brings a deeper picture of the customer interaction, more value for the end customer, and a stronger, stickier relationship for the partner.
Built for the Channel
Akixi sells exclusively through service providers and MSPs, never direct to end customers. Partners told Akixi they wanted simplicity as much as capability: one vendor, one contract, one platform to sell, support and scale, rather than stitching together point solutions from multiple suppliers. CX Suite is built around that need, with wholesale pricing, multi-tenant management and white-label capability built in as standard.
"This is a unique opportunity for our partners to do something completely different. In a UCaaS market where the communications platform itself is increasingly commoditised, CX Suite gives Akixi partners a way to stand out. For the first time, end customers will see every aspect of a call in a single log in and user interface, from the analytics through to the recording, the call score and the CRM record. This enables our partners to increase ARPU, differentiate from competitors selling the same telephony, and give their customers a better experience, all through a single vendor relationship that keeps things simple" John Burton / CEO, Akixi
Availability
CX Suite is available now to Akixi’s channel partners across Microsoft Teams, Cisco Webex Calling and Cisco BroadWorks. To find out more or to become an Akixi channel partner, visit akixi.com.
About Akixi
Akixi is the CX intelligence layer that powers the next generation of service provider and MSP cloud communications. Visit akixi.com to learn more.
