Approved Contact Adds a Permission and Compliance Layer to Tresic Intelligence Cloud – Extending Conversation Intelligence with Permission, Identity, and Audit Controls

Tresic delivers 100% conversation coverage and fast automation. Approved Contact extends that intelligence with permission, identity, and audit controls; helping providers deploy conversation intelligence confidently in regulated, customer-facing environments.

RENO, NV - February 16, 2026 - Approved Contact, the privacy-first communications platform trusted by service providers and enterprises, today announced an integration with Tresic Intelligence Cloud, the newly launched white-label conversation intelligence and automation platform for CSPs and MSPs.

Tresic’s launch puts powerful conversation intelligence within reach: analyze customer conversations at full scale, surface follow-ups, trigger alerts, and deliver coaching and insights quickly. Approved Contact adds a layer of proven permission, identity, and compliance controls that ensure conversation intelligence is built on communication that’s allowed, traceable, and ready for audit.

Tresic Built the Intelligence Engine. Approved Contact Extends Trust, Permission, and Proof.

Conversation intelligence unlocks powerful opportunities but deploying it at scale in regulated environments introduces additional considerations.

As providers and enterprises expand conversation intelligence into customer-facing workflows, additional questions come into focus:

• Did we have permission to contact this person?
• Who sent that message, and from what number and brand?
• Did the customer opt out, and did we honor it?
• Can we prove it during a dispute, an audit, or a legal review?
• Permission checks before outreach; have confidence you’re allowed before you message or call
• Opt-out and revocation enforcement across workflows
• Identity and brand alignment so communications stay consistent and accountable
• Audit-ready records that connect conversation insight to proof of consent and communication history
• Security and governance hooks so providers and enterprises can apply their policies to what’s being captured and analyzed

That’s where Approved Contact comes in.

Approved Contact’s platform provides the permission and identity layer beneath conversation intelligence, so providers can confidently deliver new AI-powered services without guessing whether the underlying communications were compliant.

“Conversation intelligence is only as good as the trust behind the conversation,” said Doug Worth, Co-Founder of Approved Contact. “Tresic has launched a strong platform for capturing and actioning conversations at scale. Approved Contact extends that intelligence by tying it to permission, identity, and audit controls – so providers can confidently deploy it in regulated, customer-facing use cases.”

The 1+1 = 5 Outcome for CSPs and MSPs

Tresic Intelligence Cloud was built for CSPs and MSPs supporting SMB customers, designed to be white-labeled and layered on top of existing SIP, UCaaS, and CCaaS offers. It’s positioned as an add-on that can significantly increase revenue per customer when packaged as a premium intelligence layer.

Approved Contact turns that premium add-on into something providers can stand behind because it adds:

In short: Tresic delivers conversation intelligence at scale. Approved Contact extends it with permission, governance, and proof, so providers can deploy it responsibly and with confidence.

Built on vCon. Built for Action.

Tresic describes its platform as vCon-first, with co-pilots that generate summaries, monitor conversations for issues, and surface coaching and insights across 100% of conversations. Approved Contact complements this by ensuring that those vCon-based insights are anchored in a permissioned communication foundation that creates a clearer chain of events from outreach → conversation → intelligence → action → proof.

Designed for How Teams Actually Work

No new habits required.

Approved Contact integrates with the collaboration and communications tools teams already use, including Microsoft Teams, Webex, Zoom Phone, RingCentral, and leading UCaaS environments, so conversations can be captured and analyzed without forcing frontline users to change how they communicate.

Available Now

The Approved Contact integration for Tresic Intelligence Cloud is now available to service providers, UCaaS partners, and enterprise customers.

To learn how Approved Contact makes conversation intelligence permission-based and audit-ready, request a demo at sales.approvedcontact.com.

About Approved Contact

Approved Contact delivers privacy-first, permission-based communication for service providers and enterprise organizations. The platform verifies brand identity, enforces opt-in compliance, automates 10DLC workflows, and now provides AI-powered conversation intelligence, all inside the tools businesses already use. Approved Contact’s mission is simple: eliminate unwanted interruptions by ensuring every call and message is trusted, compliant, and welcome.

About Tresic Solutions

Tresic delivers Intelligence, Actioned. The Tresic Intelligence Cloud captures conversations across voice and messaging and automatically turns them into tasks, alerts, coaching, and insights - helping businesses move faster, serve customers better, and operate with less friction.