News
2 min read
Broadvoice Earns A+ Rating with Better Business Bureau
13 Nov, 2020
LOS ANGELES, CA - November 12, 2020 -
Broadvoice
®,
an award-winning provider of hosted voice, unified communications (UC) and SIP trunking services for businesses,
announced today
that it
has
earned the
Better Business Bureau (BBB) A+ rating
, the highest possible accreditation from the BBB, which
helps
millions of
people find businesses, brands and charities they can trust.
“
Earning the A+ rating from the Better Business Bureau validates
Broadvoice’s
long-standing track record and
ongoing
commitment to operate with integrity,
“
said Jim Murphy, CEO at
Broadvoice. “We’re dedicated to being customer-first, delivering high-quality advanced communications services with a high-touch customer experience, keeping our promises and standing by what we do.”
To achieve its
BBB A+ rating, Broadvoice scored 97 points or higher on a 100-point scale
measuring a range of business practices aligned with the
BBB Standards for Trust
:
Build Trust
– Establish and maintain
a positive track record in the marketplace.
- Advertise Honestly – Adhere to established legal and ethical advertising and selling practices.
- Tell the Truth – Honestly represent products and services, including clear and prominent disclosures of all material terms.
- Be Transparent – Openly identify the nature, location and ownership of the business, and clearly disclose all material facts that bear on a customer’s decision to buy.
- Honor Promises – Fulfill all contracts, commitments and representations.
- Be Responsive – Address disputes forwarded by BBB quickly, professionally and in good faith.
- Safeguard Privacy – Protect any data collected against unauthorized disclosure and fraud, collecting personal information only as needed, and respecting the preferences of customers regarding the use of their information.
- Embody Integrity –Approach all business dealings, marketplace transactions and commitments with integrity, good faith and intent to do what is reasonably expected.
