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Broadvoice Receives 2018 Customer Experience Innovation Award from CUSTOMER Magazine
15 Mar, 2019
LOS ANGELES - March 14, 2019 - Broadvoice announced today that TMC, a global, integrated media company, has named its UCaaS and virtual call center platform, b-hive, as a 2018 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.
The 2018
Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences
through all channels, including social
.
“B-hive was designed with both the customer and the channel partner experience in mind, We are thrilled that TMC’s CUSTOMER magazine has recognized our commitment to provide a thoughtful user interface that is robust and easy to use.”
George Mitsopoulos, COO at Broadvoice
Made
for small and medium businesses (SMBs),
b-hive
combines
cloud PBX
,
UC
and collaboration features with
a
virtual call center
that’s connected to
Broadvoice’s
secure, redundant network and hosting infrastructure.
The result is an
affordable,
enterprise-class cloud communications platform
that
removes the barrier to entry for business continuity as a service for many SMBs.
b-hive
offers an
easy-to-use interface the goes beyond industry norms for intuitive interactions with technology.
Using b-hive, partners can place orders directly into the UCaaS platform
within two minutes
, kicking off
customer acceptance and
order processing
.
Customers can use the same platform to manage their accounts and access features
, including a
mobile and
desktop app for calls, text, group text
,
and SMS
, as well as
enhanced analytics.
b-hive is unique because
Broadvoice
can deploy
its
service using a seat model and a call path model across multiple locations, while competitors may offer a call path model limited to a single location.
“
Congratulations to
Broadvoice
for
receiving a
201
8
Customer Experience Innovation
Award
.
b
-hive
has been selected
for
setting the standard in delivering world-class
customer
experience
s across all channels
,”
said
Rich Tehrani
, CEO, TMC
.
“
We’re
pleased
to
recognize
this
achievement
.”
Broadvoice offers a flexible, smart portfolio of IP-based voice and data offerings, backed by its enterprise-class, geo-redundant IP telephony platform. This includes its flagship
cloud UC and PBX services, which features unlimited voice calling plans throughout the continental United States and Canada.
More at
broadvoice.com
,
http://www.customer.tmcnet.com
and
www.tmcnet.com
.
