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Broadvoice To Officially Roll Out GoContact BPO Offering at Call & Contact Center Expo
18 Feb, 2022
LOS ANGELES, CA - February 16, 2022 -
Broadvoice®, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, will showcase its new contact center solution for the business process outsourcing (BPO) vertical at the
Call & Contact Center Expo US. The new product is offered through Broadvoice’s merger with
GoContact. The CCCExpo will be held March 16-17, 2022, at the Las Vegas Convention Center. Broadvoice, a 2022 Finalist for Best Communications Provider at the Call & Contact Expo, is
booking meetings in advance of the show. The Broadvoice team, including senior leadership for Broadvoice and GoContact, will be at Stand 2009. Broadvoice President Sam Ghahremanpour and CPO George Mitsopoulos are scheduled to attend, as is GoContact CEO Rui Marques. In addition, Mitsopoulos will host several sessions of a Masterclass “BPOs as of today and tomorrow: The big challenges post-Covid” based on a four-month-long study in partnership with CGI on trends in the BPO space. Advanced
registration is required. “We’re excited to introduce GoContact’s innovative and powerful cloud-native BPO platform, as well as members of its extraordinary team, to the wider call and contact center community,” Mitsopoulos said. “The wealth of complementary resources, expertise, and geographic reach in our combined company have had immediate results, and we look forward to continued growth.”
Background Broadvoice acquired GoContact, an Aveiro, Portugal-based international provider of Contact Center as a Service (CCaaS) solutions, in July 2021. GoContact has sales and service operations in Spain, Morocco, Angola, Colombia, and Portugal. Its cloud-native CCaaS platform includes integrated omnichannel and artificial intelligence (AI) solutions. The combined company maintains its established brands in their respective regions, operating as Broadvoice throughout North America and GoContact in the EMEA and LATAM regions. All of GoContact’s 100 employees joined the Broadvoice team, including more than 200 employees in the U.S. and Canada. The combination of Broadvoice’s and GoContact’s technologies, operations and talent give the merged organization distinct competitive advantages, including:
- Broadvoice’s leadership in the Unified Communications-as-a-Service (UCaaS) in the U.S.
- Go Contact’s leadership in the Contact Center-as-a-Service (CCaaS) market in Europe, Middle East and Africa (EMEA) and Latin America (LATAM)
- UCaaS and CCaaS cross-sales to existing and new customers in each company’s respective geographic markets
- Strong in-market sales and service footprints across four continents – North America, Europe, Africa and South America
- Similar technologies and platforms to enable natural integration of each other’s products into customer offerings in the future
- Cutting-edge solutions that empower customers to deliver a superior customer experience through embedded CRM, collaboration and helpdesk software-as-a-service platforms
- Scalable solutions targeting the large high-growth cloud contact center market.
- Award-winning customer experience and operational excellence
