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Businesses Could Recoup Over $10,000 per Employee per Year With More Efficient Communications Practices and Technology
2 Dec, 2019
Global report examines latest trends in business communications and how they affect employee productivity and the bottom line
- On average, 13% of an employee’s day is wasted due to communications inefficiencies, equating to more than an hour per day in an average 40-hour work week.
- Three out of four respondents felt that better communications and collaboration tools would improve their personal productivity.
- Lack of training and resistance to change are the biggest inhibitors in the adoption of modern communications and collaboration tools.
- Employees reportedly spend more than half of the average workday communicating and collaborating. However, respondents note that, on average, 13% of their day is wasted due to communications inefficiencies, resulting in over $10,000 per employee per year.
- Lost productivity is not the only negative result of communications inefficiencies. Almost half (47%) of respondents experienced friction between employees and/or departments due to inefficient communications and collaboration. Nearly a quarter (24%) cited that inefficient communications have had a negative impact on customer satisfaction. With that knowledge, it’s likely additional costs of lost business, employee attrition, or missed opportunities also have a hidden impact on the bottom line of many organizations.
- Employees are inclined to “use what they know” when it comes to their communications and collaboration tools, which means phone and email are not going away any time soon. These technologies still dominate the top five most used communications methods (97% each), while face-to-face meetings are still considered the most effective way to communicate (53%).
- With today’s increasingly distributed and mobile workforce, the appetite for more modern communications and collaboration technologies is clearly on the rise. Respondents expect to use online shared workspaces (45%), chat/messaging (51%) and video (39%) tools more frequently in the future.
- The real obstacles organizations must overcome aren’t rooted in the tools themselves; instead, insufficient training (32%) and resistance to change (25%) are the biggest culprits. This confirms that digital transformation is broader than simply implementing technology; it requires careful and strategic shifts in an organization’s culture and processes.
- Businesses have an opportunity to lessen the impact of lost productivity by aligning their tools, processes and culture to achieve better results. When it comes to communications and collaboration, clear leadership, improved planning, effective training and employee education on the goals and benefits of the tools could have a strong, positive impact on adoption and ROI.
- Mitel is trusted by more than 70 million users each day to provide an exceptional communications and collaboration experience.
- Mitel is a leading provider of cloud communications, enabling 4.7 million users, including 1.4 million UCaaS customers (Source: Synergy Research Group).
- Mitel is recognized as a Leader in the 2019 IDC MarketScape for Worldwide Unified Communications & Collaboration.
- Learn why organizations like Hyatt Hotels Corporation, Major League Baseball, Carlsberg Breweries, Liverpool Football Club, the School District of Philadelphia, and Make-A-Wish America rely on Mitel.
- Download the “Digital Transformation for Dummies” e-book.
