11 Jun, 2018
Exabar Telecom expands their call recording functionality by including CallCabinet’s Atmos into their VoxECall Cloud Phone System Exabar Telecom and Call Cabinet Corporation are pleased to announce their strategic partnership to provide customers with Atmos, an unlimited secure cloud call recording solution. The product will go to market branded as VoxECall Optimizer. This is an integration of CallCabinet’s Atmos call recording, quality management system, and compliance solutions with the VoxECall cloud phone system. VoxECall Optimizer will address telecom needs for small to medium businesses and call/contact centers. “Exabar Telecom is ecstatic about the partnership with CallCabinet and bringing the Atmos call recording solution to our customers. Atmos is the best call recording solution that provides quality workforce optimization, compliance solutions, secure storage and reporting. Our customers are already starting to reap the benefits of CallCabinet’s Atmos,” says Exabar Telecom President Mark Barry. Atmos is an award-winning cloud-based call recording and quality management SaaS product. It harnesses the power of the cloud to record and store inbound and outbound conversations in a secure environment over any platform for any PBX, either Cloud, On-Premise or Hybrid. Because of its cloud centricity, Atmos offers all businesses, large or small, an affordable opportunity to enhance the quality of service provided to their customers to improve customer retention and loyalty. Atmos’ feature-rich offering includes enhanced voice recording, quality and agent performance management, call scoring templates, PCI DSS call masking, call and quality reporting, secure call sharing and Workforce Optimization, all through an easy-to-use interface. It also meets compliance standards such as PCI DSS, HIPAA, MIFID II, GDPR, FCA, FTC, and many others, and adheres to local data sovereignty laws. “The partnership with Exabar is a decisive one because, more than sharing the ability to deliver advanced call recording technologies, Exabar and CallCabinet share core values.” states Ryan Kahan, CEO at CallCabinet. “Both of us deliver the type of service solutions one would expect from an enterprise level Fortune 500 company at a fraction of the cost. Our unique pricing model, paired with Atmos’ ease of use and seamless integration with Exabar Telecom’ products, reinforce our belief that customers will be able to immediately scale out an effective recording solution that assists them in all aspects of call management, agent evaluation, agent training, quality assurance and compliance.” More at
www.callcabinet.com and
www.exabar.com.
