CallTower Expands Global Partnership with Tollring to Deliver Best-of-Breed Call Recording and Conversation Intelligence

Expanded collaboration strengthens Microsoft Teams portfolios with secure, AI-driven call recording and analytics for regulated industries worldwide.

SALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, QC, LONDON - January 7, 2026 - CallTower, a global leader in unified communications, contact centre and collaboration solutions, has expanded its partnership with Tollring to bring next-generation, compliance call recording and AI-enabled conversation intelligence to customers across more than 80 countries.

The Microsoft-certified compliance call recording solution builds upon the successful rollout of Tollring’s Analytics 365 Call Analytics last year, to further strengthen CallTower’s Microsoft Teams portfolio. CallTower customers now gain unified access to advanced call and conversation analytics, delivering deeper insight into customer interactions, team performance and compliance.

Tollring’s continued pace of innovation and strong focus on security underpin the expanded offering. This foundation ensures the solution can be deployed confidently across sectors with complex compliance needs, including healthcare, finance, manufacturing, retail, legal services, insurance and government sectors.

William Rubio, CRO of CallTower says, “We initially partnered with Tollring to deliver advanced call analytics, and as customer demand for compliance recording and AI-powered analytics grew, expanding the relationship was a natural next step.  Our focus is on delivering technologies to drive meaningful business outcomes, and Tollring enables us to streamline our solutions and enhance productivity for our customers.

“Importantly, compliance is a major requirement for many of our customers, especially those in secure and highly regulated environments.  Tollring’s security credentials and global compliance capabilities mean we can confidently support these requirements.”

Rubio adds, “Working with Tollring has been excellent. Their team has shown exceptional flexibility in supporting our go-to-market distribution channel globally. Tollring has aligned closely with this sales and marketing approach, delivering tailored packages, incentives, demo environments and extended trial periods, enabling partners to showcase the full value to end users. It is this level of collaboration that has driven significant traction.”

Tony Martino, CEO of Tollring adds, “We are delighted to be part of CallTower’s best-of-breed ecosystem. By focusing on business outcomes rather than product features alone our two companies can empower organisations to transform conversations into intelligence, boost productivity and achieve measurable growth.”

About Tollring www.tollring.com

Tollring is a global market-leading cloud software developer with offices in the UK, USA, India and Australia. The company specialises in AI powered business intelligence; communications analytics, call centre analytics, AI-powered conversation analysis, voice recording, fraud protection and scam detection.

Our innovative solutions are developed in-house and enable businesses across vertical sectors to improve customer and employee experience, drive staff efficiency and ensure compliance through the intelligent use of AI to mine communications. Our AI labs produce world class solutions, sold direct and via an extensive channel partner network to over 22,000 businesses globally.

About CallTower

Transforming how we connect across the globe! Dive into the future of global communication with CallTower, where the forefront of innovation meets the vast expanse of connectivity. CallTower is revolutionizing communications through cutting-edge technology.  CallTower delivers seamless MS Teams, Zoom, and Webex voice solutions elevated by the integration of AI technology, comprehensive contact center solutions and one-click failover, marking a significant milestone in the communication landscape.

Since its establishment in 2002, CallTower has evolved into a global cloud-based, enterprise-class cloud communications (unified communications, contact center and collaboration) solutions provider, catering to the needs of expanding businesses globally. CallTower offers and supports cutting-edge solutions such as Operator Connect for Microsoft® Teams, MS Teams Direct Routing, GCC High Teams Direct Routing, Microsoft® 365, Cisco® Webex Calling / UCM, Cisco® CCP, Zoom Phone, Zoom (BYOB), and a range of contact center options, including Five9 for business customers.

For more information about CallTower and its award-winning services, please contact marketing@calltower.com.