Charities and Nonprofits Strive to Fulfill Their Missions and Adapt to New Ways of Working with Help from Mitel

Communications and collaboration tools become even more critical in challenging times as staff and volunteers look to maintain connections and service to their communities

• Two-thirds of charities worldwide are relying on remote working solutions to maintain operations.
• Nonprofits commonly cite lack of infrastructure as main challenge to effective remote working.
• Mitel’s solutions enable nonprofits to remain connected, responsive and ready to serve.

• Anna Freud Centre – The renowned, UK-based charity, providing mental health services for children and families, had previously invested in a cloud-based Mitel unified communications platform. As an early adopter of remote working capabilities, the organization’s staff of 400 were already familiar with hot-desking and accustomed to working from home when the decision was made to close their London Centre of Excellence. Engineers from Opus, a Mitel Platinum Partner, worked quickly to roll out additional remote worker licenses and ensure all permanent staff were able to access softphone clients on either their laptops or mobile phones, allowing staff to work seamlessly from home and provide services as usual in the coming weeks.
• British Red Cross – One of the world’s foremost humanitarian crisis relief organizations saw calls to their National Support hotline increase 100 percent at the outset of the pandemic. To support the demand and ensure business continuity, Mitel and Platinum Partner Olive Communications worked with them to launch a 100-agent omnichannel contact center solution for their existing MiCloud Flex private cloud communications service. Up and running in only seven days, the solution features a simple interface with operability across all types of devices, including mobile phones, which makes it easy for the volunteer agents to use. Agents can also log in from anywhere and shift patterns can be identified through web-based reporting and call activity logs to increase efficiency.
• Minnie’s Food Pantry – A North Texas-based nonprofit and champion in the fight against hunger, Minnie’s experienced a 300 percent increase in demand for food assistance due to COVID-19. To meet the need, the Minnie’s team swiftly mobilized, expanding their service from four days a week to six. In one week, they served more than 5,000 people, exceeding their overall monthly average. With an already small staff of volunteers and some who were unable to return to work, the team depends on its MiCloud Connect cloud communications solution to stay connected, operate as efficiently as possible and provide a vital community service as the pandemic continues to strain foodbanks.

• Mitel is a leading provider of cloud communications, enabling more than 5 million users, including 1.5 million UCaaS customers (Source: Synergy Research Group).
• MiCloud Connect was named a Best Business Tool of 2019 by Newsweek.
• Mitel is recognized as a Leader in the 2019 IDC MarketScape for Worldwide Unified Communications & Collaboration.
• Eastern Management ranks Mitel best in value for UCaaS and hosted PBX solutions.

• Read the blog: “Everything You Need to Know to Excel While Working from Home”
• Read the blog: “The Workforce Evolution: Adapting to the Digital Office.”
• Download the white paper: “2019 Workplace Productivity and Communications Technology Report.”